New York Life Insurance Company · 1 day ago
Corporate Vice President - Delivery Lead, Operations & Maintenance
New York, NY
Full-time
Hybrid
Director/Executive
$144K/yr - $206K/yr
15+ years expNew York Life Insurance Company is seeking an experienced technology operations leader to serve as the Delivery Lead, Operations & Maintenance within Field Productivity Technology. This role supports multiple vertical delivery teams by ensuring the stability, resilience, and operational readiness of advisor- and agent-facing platforms.
FinanceFinancial ServicesInsurance
Responsibilities
Own the health, uptime, and reliability of Field Productivity platforms across advisor and agent ecosystems
Lead the transition from traditional support models to DevOps and SRE-aligned operations
Leverage AI/ML-powered monitoring (AIOps) to detect, predict, and prevent incidents proactively
Oversee incident response, root cause analysis, release readiness, and environment support
Establish clear ownership during incidents and drive cross-team resolution and communication
Automate incident response, recovery, and change workflows; govern uptime SLAs and audit readiness
Manage vendor operations teams and enforce accountability for SLAs and incident resolution
Partner with enterprise teams (Security, Architecture, Compliance, Delivery) for aligned execution
Create a shared ownership model with internal and external partners for operational performance
Implement and manage observability practices (logs, metrics, traces, synthetic monitoring)
Use hyperscaler-native tools and third-party platforms for real-time insights
Introduce shift-right testing and production validation for quality at scale
Drive automation across patching, upgrades, incident handling, and release deployment
Partner with engineering and QA to embed resilience into delivery pipelines
Continuously improve KPIs: uptime, MTTR, change failure rate, incident volume, release velocity
Lead and scale distributed operations teams across multiple locations and time zones
Build strong partnerships across business and technology stakeholders
Represent Field Productivity Technology in resiliency, cloud operations, and enterprise support forums
Qualification
Required
15+ years of experience in technology operations, platform support, or site reliability leadership
Proven success managing high-severity incidents and cross-functional coordination
Deep understanding of DevOps, SRE, and ITSM/ITIL frameworks in agile enterprise environments
Hands-on experience with AWS, Azure, GCP, and observability tools
Experience managing vendor teams and enforcing SLAs/performance targets
Knowledge of compliance and security standards in enterprise operations
Executive presence with strong communication and problem-solving skills
Preferred
Preferred Certifications: ITIL, SRE Foundation, DevOps Leader, TOGAF, AWS/GCP/Azure Architect-level
Benefits
Leave programs
Adoption assistance
Student loan repayment programs
Company
New York Life Insurance Company
For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.
10001+ employees
H1B Sponsorship
New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (99)
2023 (85)
2022 (77)
2021 (48)
2020 (65)
Funding
Current Stage
Late StageLeadership Team
Don Vu
Senior Vice President, Chief Data & Analytics Officer
Deepa Soni
Executive Vice President and Chief Information Officer
Recent News
2026-01-13
2026-01-05
Insurance News in the United States
2025-12-13
Company data provided by crunchbase