DISQO · 1 day ago
Sr. Customer Success Manager, Ad Measurement
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$130K/yr - $140K/yr
8+ years expDISQO is a company dedicated to building a trusted ad measurement platform that drives brand growth. The Senior Customer Success Manager will manage a portfolio of clients, ensuring their success and satisfaction by leveraging expertise in brand measurement and collaborating with multiple internal teams to enhance client engagement and retention.
AnalyticsConsumer ResearchCRMInformation TechnologyMarket Research
Responsibilities
Leverage previous Brand Lift expertise to engage and guide clients on their measurement goals
Collaborate with Client Account Teams to lead quarterly/bi-annual business reviews to highlight realized value and ensure a continued positive customer experience
Independently lead pricing and scoping and manage the end-to-end deal operations in add-on and expansion opportunities
Proactively manage and engage with clients to secure renewals and negotiate terms for the contracts, also focusing on maximizing their ROI and capturing growth opportunities
Partner with internal Services teams, such as Insights Management and Technical Project Management, to grow accounts and triage issues as they arise
Optimize the customer experience by identifying, reporting, and recommending product improvements
Partner with clients to understand business and contract goals and associated with key performance indicators and proactively build a mutually beneficial customer success plan to ensure the adoption and use of the product and to deliver against those goals
Drive rapid usage and adoption of the product, applicable new features, and leverage ongoing engagement tactics such as sharing and discussing case studies to maximize value realization
Develop 'raving fans' within the client base to co-author win stories, case studies, and other partnership tactics with Product Marketing and/or Customer Marketing
Gain an expert understanding of DISQO’s CX Platform and associated Product components
Collaborate with the marketing team to develop and iterate on email drip campaigns to drive platform usage, adoption, and stickiness
Qualification
Required
8+ years of customer-facing experience, including 5+ years of direct commercial responsibility
Brand Measurement expertise, inclusive of Brand Lift Measurement
Successful track record of building, nurturing, and growing mid-size to enterprise clients, including working directly with Fortune 2000 brands and with Brand through Agency-driven relationships
Strong presentation, problem-solving, and analytical skills
Ability to manage multiple projects under tight deadlines
Ability to anticipate, think strategically, develop, and execute creative solutions for complex customer needs
Excellent written and verbal communication skills
Experience working cross-functionally with other teams
Preferred
Previous experience working in with a brand lift and ad measurement solution
Degree in Business, Marketing, Social Sciences, or other relevant fields
Passion for learning new skills and concepts
Proven success working in a fast-paced, dynamic, and evolving environment
Experience working cross-functionally with other teams, specifically Professional Services organizations
BA/BS degree
Benefits
100% covered Medical/Dental/Vision for employee, competitive dependent coverage
Stock options
401K
Generous PTO policy
Team offsites, social events & happy hours
Life Insurance
Health FSA
Commuter FSA (for hybrid employees)
Catered lunch and fully stocked kitchen
Paid Maternity/Paternity leave
Disability Insurance
Travel Assistance Program
24/7 Counseling Services offered to Employees
Company
DISQO
DISQO develops an audience insights platform designed to connect brands and people.
201-500 employees
H1B Sponsorship
DISQO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (8)
2023 (18)
2022 (21)
2021 (9)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$101.5MKey Investors
Sageview CapitalAlpha EdisonBonfire Ventures
2021-08-26Series B· $85M
2018-08-14Series A· $13.5M
2017-05-01Seed· $3M
Leadership Team
Armen Adjemian
Co-Founder & CEO
Armen Petrosian
Co-Founder & Chief Growth Officer
Recent News
Company data provided by crunchbase