SpaceX · 8 hours ago
Customer Support Associate, Bilingual - Greek (Starlink)
Redmond, WA
Full-time
Onsite
Entry Level
$24/hr - $29/hr
1+ years expSpaceX is actively developing technologies to enable human life on Mars, and they are seeking a Bilingual Customer Support Associate for their Starlink team. In this role, you will triage, troubleshoot, and resolve customer issues while ensuring an exceptional overall experience for Starlink customers.
Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel
No H1B
U.S. Citizen Only
Responsibilities
Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX
Provide technical support to customers using hardware, software, and network expertise
Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business
Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
Create and maintain an internal knowledge base and help center collateral
Qualification
Required
High school diploma or equivalency certificate
1+ years of experience in a front-line customer support role
Fluent in English and Greek
Must be available to work scheduled shifts, including holidays
Must be available to work overtime hours and/or weekends as needed
This is not a remote position and will require relocation if not already local to the Redmond, WA area
After 1 week of classroom training Monday to Friday 9AM-5:30PM, must be available to work 10 hours a day on one of the following shifts: Shift Alpha: Monday - Thursday 12:00 AM - 10:30 AM PST
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State
Preferred
Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it
Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations
Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive
Strong attention to detail and time management skills. You take pride in your craft
Willingness and ability to flex weekend and night shift hours as needed to support our growth
Experience in a training, learning and development, analytics, service design, vendor management, or content management role
Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
Technical aptitude - experience with networking, hardware troubleshooting, software development, etc
Benefits
Long-term incentives, in the form of company stock, stock options, or long-term cash awards
Potential discretionary bonuses
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
Comprehensive medical, vision, and dental coverage
401(k) retirement plan
Short and long-term disability insurance
Life insurance
Paid parental leave
3 weeks of paid vacation
10 or more paid holidays per year
Paid sick time in compliance with state and federal law
Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday
Company
SpaceX
SpaceX is an aviation and aerospace company that designs, manufactures, and launches rockets and spacecraft.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$11.78BKey Investors
Korea Investment PartnersIntesa SanpaoloAndreessen Horowitz
2025-12-12Secondary Market
2025-09-10Secondary Market
2025-08-13Secondary Market· $10M
Leadership Team
Bret Johnsen
CFO
Charles Kuehmann
VP Materials Engineering
Recent News
2026-01-12
The Motley Fool
2026-01-12
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