Samsara · 2 months ago
Sr Systems Analyst - Customer Success
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $151K/yr
4+ years expSamsara is a pioneer of the Connected Operations™ Cloud, helping organizations improve their physical operations through IoT data. The Sr Systems Analyst - Customer Success role involves managing and evolving the Customer Success technology ecosystem, focusing on Gainsight and collaborating with various systems to enhance customer experience and operational efficiency.
Business IntelligenceCloud Data ServicesInternet of ThingsSaaSSoftware
Responsibilities
Own and evolve the Customer Success technology ecosystem — with primary focus on Gainsight, and strong collaboration across Certinia, Salesforce, Gong, Matik, and automation platforms such as Zapier or Workato
Be hands-on with all aspects of these systems, including:
Designing business rules that analyze customer data, and trigger actions for the customer success team to proactively engage with customers. This includes: CTAs, Success Plans, Scorecards, Playbooks, Programs, and automated rules
Maintaining responsibility for integration builds and maintenance
Managing deployments of new technology or processes to production
Translate business needs into scalable technical solutions that align with Samsara’s Customer Success strategy and sprint delivery framework
Partner cross-functionally with CS Operations, GTM Systems, and Data teams to gather requirements, document use cases, and maintain reliable integrations and data flows
Apply Agile delivery practices — estimate and break down work into sprint-sized deliverables, track progress in JIRA, and participate actively in backlog grooming, sprint planning, and retrospectives
Proactively manage workload and communication — update stakeholders on timelines, risks, and trade-offs; raise blockers early; and maintain transparent documentation
Champion data quality and governance, partnering with Core Ops and Analytics to maintain data accuracy and ensure consistent reporting across systems
Contribute to continuous improvement of CS Ops processes, templates, and sprint execution by applying Samsara’s operating principles: Work with urgency, Keep a high bar, Be intellectually honest, and Solve problems together
Qualification
Required
4+ years administering Gainsight or equivalent Customer Success platforms (Totango, ChurnZero, Salesforce Success Cloud)
Proven experience supporting or optimizing Customer Success, Renewals, or Post-Sales operations in a SaaS environment
Demonstrated ability to analyze requests critically and guide stakeholders toward scalable, standards-aligned solutions
Experience working in Agile or sprint-based environments, using tools such as JIRA for workload management and delivery tracking
Strong communication skills — written and verbal — with ability to explain complex systems concepts clearly to non-technical stakeholders
Experience managing data integrations (e.g., Gainsight <-> Salesforce or Databricks) and automation tools such as Workato or Zapier
Excellent organizational skills, attention to detail, and ability to balance tactical execution with longer-term system thinking
Preferred
Experience with Certinia (FinancialForce) administration or similar PSA systems
Familiarity with Gong, Matik, or other post-sales tools
Experience working within a structured Customer Success Operations or Systems organization
Strong documentation habits using Confluence or similar tools
Demonstrated ability to balance short-term execution with long-term system scalability
A passion for improving processes and building systems that empower teams to focus on customer outcomes
Benefits
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Company
Samsara
Samsara is digitizing the world of physical operations.
1001-5000 employees
H1B Sponsorship
Samsara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (53)
2023 (59)
2022 (70)
2021 (1)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$930MKey Investors
General CatalystAndreessen Horowitz
2021-12-15IPO
2020-09-24Secondary Market
2020-05-20Series F· $700M
Leadership Team
Sanjit Biswas
CEO
Ben Calderon
CTO - Hardware & Operations
Recent News
2025-12-31
2025-12-31
Andreessen Horowitz
2025-12-31
Company data provided by crunchbase