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KNAPP North America · 1 day ago

Shift Engineering Manager

Litchfield Park, AZ

Full-time

Onsite

Mid, Senior Level

KNAPP North America is a global company specializing in automated solutions for logistics and supply chain management. As a Shift Engineering Manager, you will lead a team to maximize equipment utilization and efficiency, providing expertise in electrical and mechanical systems while ensuring a high quality of service for customers.

Industrial Automation

Responsibilities

Lead your team by providing first-class maintenance and system support to our customers

Manage operations and maintenance of automated storage and retrieval systems and picking systems installed at the customer’s location(s)

The Shift Engineering Manager will be eager and determined to succeed, and safety-conscious in all activities undertaken

Will own problems and see them through to successful completion

May also be required to respond to emergency calls. Weekend work will be required and shall be structured to provide forward planning

Lead your team to rectify software and electro-mechanical faults, resolve PLC related issues, provide guidance and expertise, be the resident subject matter expert on shift, and provide aid to customer’s sites in assigned area

Respond to emergency calls at customer site(s)

Safety conscious in all activities and will drive culture of safety and awareness

Track and record all problems and see them through to a successful resolution

In conjunction with the customer’s On-Site Operations Team, provide a first-class response to customer, ensuring a ‘do-it-right-the-first-time” mentality and policy

Provide emergency breakdown and specialized maintenance support

Set up and calibrate precision automated equipment

Develop and maintain strong, effective working relationships with our customer and their operational agents to enable KNAPP to provide first-class service

Achieve and maintain performance metrics in line with contractual expectations (output, response time, quality-of-repair, and standards of workmanship)

Training of customer’s maintenance and operations teams, as required

Expertise in the installation of conveyors and precision automated equipment

Maintain a high quality of service by ensuring detailed communications with customer(s)

Produce and deliver well-written and legible reports in a timely manner

Execute all quality procedures, safety procedures, and any statutory procedures at the site

Attend and participate in meetings with the KNAPP and Customer Leadership, to discuss ongoing activities and provide progress as applicable. Alternately, provide required information to the Resident Business Manager

Provide specialized maintenance service support for the customer’s installed system

Using established tools, systems and procedures, ensure that all parts usage is logged accurately on a daily basis

Provide proper care and maintenance of the tools and equipment supplied

Provide flexibility and the best use-of-skills and capabilities to perform the functions of the role

Ensure that all time sheets and documents are accurate and legible, with all necessary reference information. To be presented on biweekly basis, for approval

Provide; mechanical strip-down and reassembly, basic field wiring, machine calibration, and system testing, as needed

Complete reactive repairs diligently within a timely manner

Interact with On-Site Management, keeping them informed of repair and maintenance progress while addressing their concerns in a professional manner

Provide hands-on ownership of issues to achieve a timely resolution

Interpret and work with electrical and pneumatic circuit diagrams

Utilize appropriate health & safety considerations and be able to perform risk assessments for maintenance tasks

Demonstrate proficient mechanical aptitude including, but not limited to, reading assembly drawings

Follow set-up instructions, assembly drawings, and check lists

Attention to detail and exceptional follow-up skills

Provide excellent communication and customer service to both internal and external customers

Requires functional computer literacy with intermediate to advanced Microsoft Office experience

Eager to learn and adaptive to changing role requirements

Appreciation of cultural diversity

Shall performs other duties, as required

Qualification

Electrical expertiseMechanical expertisePLC programmingAutomated systemsHydraulic systemsPneumatic systemsCustomer serviceSafety awarenessCultural appreciationComputer literacyTeam leadershipCommunication skillsAttention to detailProblem-solving

Required

Provide industrial Electrical/Mechanical expertise and leadership/oversight

Application of knowledge of electrical, mechanical, hydraulic, pneumatic, and automated equipment

Utilization of 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred)

Lead your team by providing first-class maintenance and system support to customers

Manage operations and maintenance of automated storage and retrieval systems and picking systems

Eager and determined to succeed, and safety-conscious in all activities

Own problems and see them through to successful completion

Respond to emergency calls

Lead your team to rectify software and electro-mechanical faults

Resolve PLC related issues

Provide guidance and expertise as the resident subject matter expert on shift

Track and record all problems and see them through to a successful resolution

Provide a first-class response to customer, ensuring a 'do-it-right-the-first-time' mentality

Provide emergency breakdown and specialized maintenance support

Set up and calibrate precision automated equipment

Develop and maintain strong, effective working relationships with customers

Achieve and maintain performance metrics in line with contractual expectations

Training of customer's maintenance and operations teams, as required

Expertise in the installation of conveyors and precision automated equipment

Maintain a high quality of service by ensuring detailed communications with customers

Produce and deliver well-written and legible reports in a timely manner

Execute all quality procedures, safety procedures, and any statutory procedures at the site

Attend and participate in meetings with KNAPP and Customer Leadership

Provide specialized maintenance service support for the customer's installed system

Ensure that all parts usage is logged accurately on a daily basis

Provide proper care and maintenance of the tools and equipment supplied

Ensure that all time sheets and documents are accurate and legible

Provide mechanical strip-down and reassembly, basic field wiring, machine calibration, and system testing

Complete reactive repairs diligently within a timely manner

Interact with On-Site Management, keeping them informed of repair and maintenance progress

Provide hands-on ownership of issues to achieve a timely resolution

Interpret and work with electrical and pneumatic circuit diagrams

Utilize appropriate health & safety considerations and perform risk assessments for maintenance tasks

Demonstrate proficient mechanical aptitude including reading assembly drawings

Follow set-up instructions, assembly drawings, and check lists

Attention to detail and exceptional follow-up skills

Provide excellent communication and customer service to both internal and external customers

Requires functional computer literacy with intermediate to advanced Microsoft Office experience

Eager to learn and adaptive to changing role requirements

Appreciation of cultural diversity

Ability to work 12 hour shifts on weekdays and weekends

Authorization to work in the U.S. required

Occasional travel required (must have a valid passport or the ability to obtain passport)

Physical requirements may include: Sitting, squatting, walking, reaching out to arm's length, reaching over-head, lifting between 50-100 pounds, reading and writing in English