New Horizon Family Health Services · 2 months ago
(PSR) Patient Service Representative (Dental Office)
Greenville, SC
Full-time
Onsite
Entry Level
2+ years expNew Horizon Family Health Services is dedicated to providing quality, affordable, patient-centered health care. The Patient Service Representative (PSR) acts as the public relations representative of the Center’s Dental Program, assisting patients and visitors, managing appointment scheduling, and ensuring effective communication within the office.
Health CareMedical
Responsibilities
Receives all incoming telephone calls to the Department, transfers calls appropriately, takes messages accurately and forwards them in a timely manner
Maintains daily patient appointment scheduling, makes patient appointment reminder calls, and retrieves medical records, if necessary
Greets patients and visitors in a courteous, respectful manner
Registers and/or updates patient demographic information into the patient accounting system on a daily basis
Assembles dental charts according to NHFHS guidelines/protocols
Identifies medical reports and informs Dentist
Analyzes charts and assures correct assembly
Notes documentation deficiencies and routes to the appropriate Dentist
Maintains neat, orderly and systematic filing area
Takes into custody property found on Center grounds; keeps a lost and found record
Accepts patient-related information from various sources and ensures report gets to the appropriate person
Monitors the incoming FAX transmittals and distributes to the appropriate Dentist
Responds to dentist’s requests for appropriate reports in a timely manner
Assists with scheduling 'in-house' referrals and procedures as well as other referrals as directed
Makes appointment(s) for required procedures and consultations with specialists per dentist orders and treatment records, and directs patient accordingly
Collects and enters patient payments [advance payments and payments on account (POA)] into the patient accounting system on a daily basis
Notifies Facilities Manager, Office Manager, Dentist, Chief Operating Officer (COO), Chief Executive Officer (CEO) and/or management of presence of suspicious activity observed in or around Center property
Qualification
Required
A minimum of high school diploma or equivalent
Preferably two (2) years experience in medical or dental office, telephone switchboard operator or equivalent
Ability to speak and communicate effectively with co-workers, patients and the public
Pleasant personality, pleasing, professional appearance and disposition
Must be punctual and extremely reliable
Ability to understand and follow in detail both verbal and written instructions
Exercises discretion and sound judgment when dealing with patients, visitors and co-workers
Benefits
Vacation plus holidays and sick leave
Medical (PEBA State Health Plan), Dental and Vision benefits
Flexible Spending and Health Savings Accounts
Voluntary Life Insurance
Short Term Disability and Long Term Disability
Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
Continuing education courses through SC AHEC
Company
New Horizon Family Health Services
NHFHS have been improving the health of the communities and Travelers Rest in the Upstate of South Carolina. We offer quality health care
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stacy Feigl
Executive Assistant to Chief Medical Officer
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