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CACI International Inc · 2 months ago

Network Knowledge Management Quality Assurance Lead

US VA Sterling

Full-time

Onsite

Senior Level, Lead/Staff

$121K/yr - $266K/yr

10+ years exp

CACI International Inc is seeking an experienced Network Knowledge Management Quality Assurance Lead to ensure the quality and accuracy of network capacity management processes. The role involves managing projects, collaborating with various teams, and developing quality assurance strategies.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Identifies and tracks program risks and action items to closure, and assess risk and cost of changes

Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff

Delivers briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives

Ensures senior management are always informed of appropriate activities and issues (early and frequently)

Ensures compliance with process-specific standards and policies, and stays abreast of process changes

Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed

Support measurement and reporting for weekly and monthly meetings and as required

Identify areas for improvement in practices and recommend solutions

Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution

Develops and maintains relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)

Leads efforts ensuring high performance and quality are consistent

Develop and maintain customer required and identify and recommend changes or additions to quality metrics and KPIs

Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects

Raises issues, questions and concerns; Validates results, reports discrepancies, and follows through to ensure that all issues are resolved

Collaborate with capacity management teams to resolve quality issues

Collaborate with network operations, engineering, and support teams to implement improvements

Develop and implement quality assurance strategies and processes for capacity management initiatives

Create and present regular reports on network availability and quality metrics to stakeholders

Lead quality audits of capacity management processes, documentation, and outcomes

Identify and implement best practices for network availability and resilience

Collaborate with engineering teams to ensure quality standards are met throughout project lifecycles

Ensure impact of changes to capacity on other services and Configuration Items (CIs) are effectively assessed

Lead a team of Capacity Management Process Analysts in day-to-day work

Qualification

Network Capacity ManagementITIL V34 certificationQuality Assurance methodologiesService Management workflowsNetwork technologiesAutomation testing toolsAnalytical skillsProblem-solving skillsCommunication skillsInterpersonal skills

Required

TS/SCI with poly required

Bachelor's degree in Computer Science, Information Technology, or equivalent work experience

10+ years of related work experience

Good working knowledge of the Service Management workflows and ITSM processes

ITIL V3 or 4 certification and training

Experience with Network Capacity Management processes and practices

Strong understanding of network technologies and capacity management principles

Proficiency in QA methodologies, tools, and best practices

Experience with automation testing tools and scripting languages

Excellent analytical and problem-solving skills

Strong communication and interpersonal skills

Ability to work in a fast-paced, dynamic environment

Preferred

Experience with network modeling tools such as Riverbed and Forward Networks

Advanced ITIL certifications or training

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees