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Eastern Kentucky University · 2 months ago

Senior Analyst, Customer Relationship Management

Richmond, KY

Full-time

Onsite

Mid, Senior Level

2+ years exp

Eastern Kentucky University is seeking a Senior Analyst in Customer Relationship Management. The role involves providing technical leadership in analyzing, designing, and managing the university's CRM systems, ensuring operational efficiency and data integrity while collaborating with various departments for system enhancements.

Continuing EducationEdTechEducationHigher EducationNon ProfitSTEM EducationUniversities

No H1B

Responsibilities

40% - CRM Oversight: Take the lead in overseeing the University's CRM system, serving as the main point of contact between technical and functional teams during the design, analysis, and enhancement of software solutions and systems. Manage daily technical operations of the University CRM, Slate, and maintain procedural manuals to ensure operational efficiency, data accuracy, and information integrity. Act as a subject matter expert on system functionality and play a crucial role in the implementation of new systems by staying updated on developments in institutional research, evolving university objectives, and future programming requirements. - (Essential)

40% - Project Management and Leadership: Provide crucial support in the selection, interpretation, and execution of tasks related to projects. Deliver clear and concise project/status updates, ensuring effective communication. Offer leadership and guidance to CRM Analysts in addressing assessment, planning, and evaluation requirements, focusing on measurable progress and results. - (Essential)

20% - Collaboration and Training: Foster collaboration with various business units across campus to streamline process flows, assess impact, and develop cross-functional systems. Cultivate strong working relationships with business partners and internal teams to promote seamless coordination and innovation for processes. Manage trainings/workshops for campus stakeholders in navigating the CRM system for best practices. - (Essential)