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UNC Health · 2 months ago

Applications Systems Analyst Sr - Epic Cheers - Analytics

Morrisville, NC

Full-time

Onsite

Mid, Senior Level

$41.04/hr - $59/hr

4+ years exp

UNC Health is an inclusive organization with a mission to improve the health and well-being of the communities they serve. They are seeking a highly skilled Senior Analyst to advance patient engagement and marketing automation strategy through Epic Cheers Campaigns and Healthy Planet, focusing on data-driven outreach efforts and campaign performance measurement.

Addiction TreatmentHealth CareHealth DiagnosticsHospitalNon ProfitWellness

Responsibilities

Design, build, and maintain Epic Cheers Campaigns using complex rules and logic to identify appropriate populations for targeted outreach

Partner with Marketing and Analytics teams to integrate prospective patient data sources into Epic, enabling outreach to potential patients not yet attributed to UNC Health

Translate campaign requirements into efficient and scalable logic within Epic (using Rule Editor, Reporting Workbench, Healthy Planet registries, or Clarity/Caboodle queries)

Develop and support comprehensive campaign performance dashboards, tracking metrics such as reach, engagement, conversion, and ROI

Collaborate with stakeholders to define value frameworks for campaigns (e.g., downstream appointments, care gap closure, network retention, or revenue influence)

Ensure campaign data accuracy, segmentation integrity, and consistency across multiple concurrent initiatives

Establish and maintain standardized templates and governance for campaign logic, documentation, and reporting

Identify opportunities to improve efficiency, automation, and alignment between clinical, operational, and marketing outreach

Support UNC Health’s strategic shift toward data-driven, omnichannel engagement, leveraging the Epic platform as the foundation for personalized outreach and patient experience improvement

Qualification

Epic Cheers CampaignsHealthy PlanetEpic reporting toolsData-driven outreachAnalytical skillsCommunication skillsOrganizational skillsTeam collaboration

Required

3+ years of hands-on Epic experience, preferably with Epic Cheers Campaigns, Healthy Planet, or other population management tools

Proven ability to analyze requirements and build data logic to support targeted campaigns

Experience with Epic reporting tools (Rule Editor, Reporting Workbench, SlicerDicer, Clarity/Caboodle)

Strong analytical, documentation, and organizational skills with a detail-oriented mindset

Demonstrated ability to manage multiple projects in a fast-paced environment and communicate effectively across business and technical teams

Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience)

If a Bachelor's degree: Four (4) years of experience with IT systems and/or related operational experience

If an Associate's degree: Six (6) years of IT systems and/or related operational experience

If a High School diploma or GED: Eight (8) years of IT systems and/or related operational experience

Excellent analytical and communication skills

Ability to work well in a team environment

Demonstrated ability to successfully manage multiple tasks simultaneously

Highly responsive to internal customers