Hewlett Packard Enterprise · 2 months ago
Customer Success Architect
United States
Full-time
Remote
Senior Level
$132K/yr - $312K/yr
5+ years expHewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data. The Customer Success Architect plays a critical role in guiding customers through their digital transformation journey, ensuring they achieve desired outcomes and maximize their investment in HPE solutions.
Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security
Responsibilities
Take ownership of a select group of strategic customer accounts
Cultivates strong, senior-level relationships within the customer’s organization, including engagement with key stakeholders
Successfully onboard customers and help them define and achieve their adoption success criteria
Acts as primary advocate for the customer, ensuring their needs, objectives, and desired outcomes are understood and prioritized
Develop and maintain a Customer Success Plan for assigned accounts; outlining the customer goals, desired outcomes, and timelines, ensuring customers are receiving consistent experience throughout the entire customer journey
Serves as a point of escalation for customer issues, coordinating with various internal teams, including technical support, product management, and engineering, to ensure swift and effective resolution
Capture the capabilities of HPE’s offerings and identify gaps related to customer use cases through a closed loop process for each step of the engagement life cycle
Drives upsell sales motion in the assigned account base, identifying and closing new expansion opportunities
Identify Cross-Sell opportunities and collaborate with Sales Specialists to pursue
Qualification
Required
A university or bachelor's degree or equivalent combination of education and experience; advanced University or MBA preferred
Proven experience in customer success management, managing large customer accounts, developing customer success plans, and achieving customer success objectives
Considered a trusted advisor externally and a mentor of customer success management internally
Viewed as an expert in the given field by company and customer
Typically, 5-10 years of direct, work-related experience
A thorough understanding of the technology industry, including trends, market dynamics, emerging technologies, cloud computing and competitive landscape
Comprehensive knowledge of the company's products and services, including a deep understanding of their features, capabilities, and how they address customer needs
Be able to communicate the value proposition effectively
Understanding of customer personas, industries served, market segments, and specific customer pain points and objectives
Understand industry-specific regulations and challenges that may impact customers
Experience in customer success methodologies, frameworks, and best practices
Keep up to date with evolving strategies and industry standards to continuously improve customer success programs
Knowledge of financial metrics related to customer success, including customer lifetime value (CLV), churn rates, and the impact of customer success on revenue growth
Leadership skills, including experience in orchestrating the associated account team members for customer success
Effective collaboration with various departments, including sales, product development, technical support, and marketing, to ensure alignment between customer success efforts and the overall business strategy
Awareness of industry-specific regulations, data privacy laws, and compliance requirements that may affect customer success activities, especially if your company operates in regulated sectors
Understanding of Public Cloud Architecture and Operations principles
Understanding of ITIL/ITSM
Understanding of Agile and DevOps concepts and methods
Preferred
CCSM (Certified Customer Service Manager) - Level 4 or higher certification preferred
HPE GreenLake ATP certification preferred
Experience in project/program management preferred
Experience in cloud operating models
A natural relationship builder, capable of earning respect both inside and outside the company
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Company
Hewlett Packard Enterprise
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
10001+ employees
H1B Sponsorship
Hewlett Packard Enterprise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (532)
2024 (585)
2023 (591)
2022 (523)
2021 (551)
2020 (398)
Funding
Current Stage
Public CompanyTotal Funding
$2.85BKey Investors
Elliott Management Corp.
2025-04-15Post Ipo Equity· $1.5B
2024-09-10Post Ipo Equity· $1.35B
2015-11-02IPO
Leadership Team
Antonio Neri
President & CEO
Fidelma Russo
EVP & GM, Hybrid Cloud and Chief Technology Officer
Recent News
2026-01-09
2026-01-09
Company data provided by crunchbase