First Federal Bank of Wisconsin · 2 months ago
Deposit Operations Specialist
Milwaukee,WI,US
Full-time
Onsite
Entry, Mid Level
2+ years expFirst Federal Bank of Wisconsin is a community bank committed to providing exceptional customer service and supporting local communities. The Deposit Operations Specialist will perform various duties in the Operations Department, assist the Deposit Operations Manager, and provide excellent service to customers while ensuring compliance with bank regulations.
BankingCommercialCustomer Service
Responsibilities
Assist as needed with the development of new products, forms and changes to the new account opening process
Administration of deposit product system to include specification changes, research of products, services and other system features
Assist in projects as needed for the bank
Evaluate processes in order to identify opportunities to maximize efficiencies, streamline and simplify processes, reduce errors, control risk and improve customer service delivery
Create and analyze recurring reports to monitor activity as needed, including but not limited to: Wire transfers, ACH, remittance transfers, debit cards, fraud, Regulation E disputes, etc. Report to Deposit Operations Manager and/or SVP Operations as needed
Serve as backup IT administrator and report to Digital Transformation Officer as needed. Assist in Digital Transformation area with projects, helpdesk and other tasks as needed
Create, update and maintain workflows, reports and other tasks as needed in the Teslar system
Provide feedback to management on critical issues, interest, and concerns of customers to support ongoing efforts to improve service and products. Identify and address systemic issues and take the appropriate actions to remediate exceptions
Assist in coordination of training materials, forms and procedures. Assist with training for Deposit Operations staff and other internal partners regarding Bank policies, procedures and reference materials. Write and/or update procedures for Deposit Operations and internal partners as needed
Maintain a good working knowledge of applicable regulations. Remain current on Deposit Operations concepts, practices, procedures and compliance to ensure technical and functional expertise for system utilization and problem resolution
Provide support to internal partner inquiries and issues related to deposit accounts, debit/ATM cards, account titling questions and electronic banking products
Provide feedback to management of critical issues, interest, and concerns of customer to support ongoing efforts to improve service and products
Serve as backup to the BSA Department for various duties, to include administration of the ITIN system, new account document verification, BSA reporting, remittance transfers, etc
Serve as backup to the Deposit Operations team for daily tasks as needed
Perform additional duties as needed
Demonstrate a working knowledge, comply and enforce First Federal Bank of Wisconsin employee handbook, policies and procedures, as well as all state and federal banking regulations
Participate in ongoing training
Perform other duties as assigned
Qualification
Required
2 years of financial industry or equivalent work experience
Progressive training and experience with Bank services
General clerical experience
Experience working with reports and large datasets
Accuracy and attention to detail
Technological proficiency
Sound knowledge of Bank Financial services
Leadership skills
Ability to prioritize well
An aptitude for detail work
Good communication and listening skills
Tact and diplomacy in dealing with vendors and employees
Strong organizational skills
Ability to work well under pressure
Proficient computer skills
Strong communication skills
Problem solving skills
Flexibility and ability to multi-task
Flexible schedule
Preferred
Banking experience is preferred
Associates degree preferred
Company
First Federal Bank of Wisconsin
The Community Bank Difference The Community Bank Difference is more than a tagline, it is our culture at First Federal Bank.
11-50 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-10-13IPO
Leadership Team
Edward H. S.
President and CEO
Steve Wierschem
Chief Financial Officer
Recent News
Milwaukee Business Journal
2025-01-22
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