LTIMindtree · 2 months ago
Service Desk Engineer (In-person Interview)
Frisco, TX
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $55K/yrLTIMindtree is seeking a dedicated and skilled Service Desk Engineer to join their IT support team. The ideal candidate will be responsible for providing exceptional technical support to users, troubleshooting software and hardware issues, and ensuring efficient operation of computer systems.
ConsultingEnterpriseInformation TechnologySoftware
Responsibilities
Provide first-level technical support for desktop and laptop computers, including Windows, macOS, and Linux operating systems
Troubleshoot software issues and perform software installations across various platforms
Assist users with VPN connectivity and ensure secure access to company resources
Manage help desk tickets using ServiceNow or Jira, ensuring timely resolution of issues
Support computer networking tasks including LAN setup and firewall configurations
Conduct hardware diagnostics and repairs for computers and peripherals
Maintain documentation of technical procedures and user guides for future reference
Collaborate with other IT team members to resolve complex technical problems
Deliver excellent customer service by communicating effectively with users regarding their technical issues
Qualification
Required
Provide first-level technical support for desktop and laptop computers, including Windows, macOS, and Linux operating systems
Troubleshoot software issues and perform software installations across various platforms
Assist users with VPN connectivity and ensure secure access to company resources
Manage help desk tickets using ServiceNow or Jira, ensuring timely resolution of issues
Support computer networking tasks including LAN setup and firewall configurations
Conduct hardware diagnostics and repairs for computers and peripherals
Maintain documentation of technical procedures and user guides for future reference
Collaborate with other IT team members to resolve complex technical problems
Deliver excellent customer service by communicating effectively with users regarding their technical issues
Proficiency in VPN setup and troubleshooting
Strong knowledge of macOS, Linux, and Windows operating systems
Experience with ServiceNow or BMC Remedy for ticket management
Familiarity with Jira for project tracking and issue resolution
Solid understanding of computer networking concepts including LAN configurations
Expertise in desktop support and IT support best practices
Ability to perform software troubleshooting across various applications
Knowledge of computer hardware components and repair techniques
Excellent communication skills with a focus on customer service excellence
Ability to work independently as well as part of a collaborative team environment
Company
LTIMindtree
LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.
Founded in 1996
10001+ employees
H1B Sponsorship
LTIMindtree has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2651)
2024 (2855)
2023 (2267)
Funding
Current Stage
Late StageLeadership Team
Venu Lambu
Chief Executive Officer & MD
Vipul Chandra
Chief Financial Officer
Recent News
2026-01-17
2026-01-16
Business Standard India
2026-01-16
Company data provided by crunchbase