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Sollis Health · 1 day ago

Front Desk Coordinator- Per Diem

1005 Van Ness Ave, San Francisco, CA 94109

Full-time

Onsite

Entry Level

$25/hr - $30/hr

1+ years exp

Sollis Health is a medical membership service providing on-demand care 24/7. They are seeking a Front Desk Coordinator to enhance the member experience by managing patient interactions and ensuring high-quality service during intake and checkout processes.

Health CareHealth DiagnosticsMedicalPersonal Health

Responsibilities

Greeting members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high-level of customer service

Managing patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation

Conducting temperature checks and COVID screening questions

Entering membership leads and patient demographics into Salesforce

Scheduling follow up appointments for medical evaluations, vaccinations and house calls as appropriate

Addressing any member questions or concerns in a timely manner and escalating them as needed

Answering the Sollis medical hotline as needed and directing patients to the appropriate team members for their medical care, billing questions or other needs

Keeping the office space and the entire clinic clean and presentable meeting Sollis brand standards

Distributing mail and facilitating mailing items to members and signing for packages on occasion

Checking inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed

Performing related duties as required