Avēsis · 8 hours ago
Billing and Collection Specialist
United States
Full-time
Remote
Entry Level
$16.68/hr - $32.59/hr
2+ years expAvēsis is the leading provider of supplemental benefits, dedicated to building communities and fostering career growth. The Billing and Collection Specialist will be responsible for generating accurate invoices, resolving billing discrepancies, and collaborating with clients to address inquiries while supporting the management of accounts receivable.
Insurance
Hiring Manager
Cathy Barry
Responsibilities
Generate accurate and timely invoices for clients both utilizing the system and manual inputs
Utilize strong organizational skills to manage multiple billing tasks and deadlines
Review and monitor customer accounts for outstanding balances and overdue payments
Identify delinquent accounts and initiate the collections process
Investigate and resolve disputes or discrepancies related to invoicing or payment
Collaborate with clients to address billing inquiries and provide exceptional customer service
Process payments and reconcile accounts receivable on a regular basis
Work closely with other departments to obtain necessary information for billing
Participate in the implementation of billing and collection process improvements and maintain efficient billing and collection procedures
Manage assigned team mailbox: file, organize and ensure requests are addressed timely
Solid understanding of billing and collection processes
Ability to work with billing and collection systems, run billing processes, and correct for billing errors
Support audit requests as needed
Provide exceptional customer service to external and internal customers
Qualification
Required
High School Diploma or Equivalent required
2+ years of professional experience in billing & collections or accounts receivable
Ability to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient
Generate accurate and timely invoices for clients both utilizing the system and manual inputs
Utilize strong organizational skills to manage multiple billing tasks and deadlines
Review and monitor customer accounts for outstanding balances and overdue payments
Identify delinquent accounts and initiate the collections process
Investigate and resolve disputes or discrepancies related to invoicing or payment
Collaborate with clients to address billing inquiries and provide exceptional customer service
Process payments and reconcile accounts receivable on a regular basis
Work closely with other departments to obtain necessary information for billing
Participate in the implementation of billing and collection process improvements and maintain efficient billing and collection procedures
Manage assigned team mailbox: file, organize and ensure requests are addressed timely
Solid understanding of billing and collection processes
Ability to work with billing and collection systems, run billing processes, and correct for billing errors
Support audit requests as needed
Provide exceptional customer service to external and internal customers
Strong math skills, ability to understand relationships between various amounts flowing through accounts
Detail oriented – understand the billing details to address and resolve inquiries
Critical thinking – ability to reason through requests
Problem solving – tackle new items that involve, walk backwards through a process, or use current knowledge in a new way to resolve the request
Time management – efficient time management to meet deadlines and targets
Intermediate Excel – filtering, sorting, and creating basic formulas, using pivot tables and VLookup
Professional judgement – when to question, ask a question or make the decision
Ability to work independently and contribute to broader team objectives
Ability to multitask and manage time amid multiple deadlines
Capable of operating in a fast-paced and transformational environment
Excellent written and verbal communication skills to interact with customers, internal teams, and management
Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth
Initiative: readiness to lead or take action to achieve goals
Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing
Member-focused: going above and beyond to make our members feel seen, valued, and appreciated
Detail-oriented and thorough: managing and completing details of assignments without too much oversight
Flexible and responsive: managing new demands, changes, and situations
Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task
Integrity & responsibility: acting with a clear sense of ownership for actions, decisions and to keep information confidential when required
Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties
Preferred
Associate degree in accounting or finance preferred
Benefits
Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
Life and disability insurance.
A great 401(k) with company match.
Tuition assistance, paid parental leave and backup family care.
Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
Employee Resource Groups that advocate for inclusion and diversity in all that we do.
Social responsibility in all aspects of our work.
Company
Avēsis
Guiding you to wellness with innovative tools, equitable access, and a personal touch.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Sean Slovenski
Chief Executive Officer
Karim Bennis
Executive Vice President, Chief Operating Officer
Recent News
2024-01-03
2023-09-26
Company data provided by crunchbase