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Sonesta International Hotels · 11 hours ago

Complex Sales Manager

Atlanta, GA

Full-time

Onsite

Mid Level

Sonesta International Hotels is seeking a Complex Sales Manager to execute the sales strategy of the hotel and achieve occupancy, average daily rate, and market share goals. The role involves developing and maintaining client relationships, implementing sales strategies, and collaborating with hotel leadership to drive revenue according to seasonal demand.

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Responsibilities

Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel

Develop new accounts, maintain existing accounts, and implement sales strategies to achieve revenue goals and maximize profits for the hotel while maintaining guest satisfaction. Develop and maintain relationships with key clients in order to produce extended stay room sales. Regularly sell hotel rooms through direct client contact

Partner with hotel DOS and Regional Sales Director effectively maximizes RevPar opportunities in the local market

Achieve budgeted revenues and personal/team sales goals and maximize profitability within all areas of responsibility. Produce regular reports and sales forecasts

Identify operational problems that impact the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department heads on solutions

Create and implement hotel-level tactical sales plans that drive measurable incremental occupancy, increase average rates, increase business volume during off-peak periods. Enhance the image of the hotel in local community. Deliver sales activities/performance to ensure actual sales exceed the established revenue plan

Analyze current/potential market and sales trends and coordinate all activities to maintain and increase revenue and market share through added business volume and increased rate

Coordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients

Develop and maintain positive relationships with officials and representatives of local community groups

Act as 'Manager on duty' as required

Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads

Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services

Perform other duties as assigned

Qualification

Extended stay industry experienceSales strategy developmentRevenue managementMicrosoft Office proficiencyOpera systems experienceProfessional communication skillsMathematical skillsFluent EnglishProblem solving abilitiesOrganizational skills