9/11 Memorial & Museum · 3 days ago
Director of Product Management
NYC Metro Area
Full-time
Onsite
Director/Executive
$120K/yr - $130K/yr
7+ years expThe 9/11 Memorial & Museum is seeking a Director of Product Management to lead the strategy, development, and execution of digital products focusing on CRM and marketing technology. This role will serve as the primary liaison between Marketing and Technology, ensuring customer engagement platforms are optimized to support organizational goals.
Education
Responsibilities
Own the product vision and roadmap for CRM and marketing technology platforms, with a focus on Salesforce (Sales Cloud, Marketing Cloud, Service Cloud)
Act as the strategic intermediary between Marketing and Technology, translating campaign and engagement needs into scalable technical solutions
Lead cross-functional teams through the full product lifecycle—from ideation and requirements gathering to launch and optimization
Manage project timelines, deliverables, and resource allocation for CRM-related initiatives
Ensure seamless integration of Salesforce with other platforms (e.g., CMS, analytics, email marketing tools)
Champion data-driven decision-making, customer journey mapping, and marketing automation
Monitor KPIs such as campaign performance, lead conversion, and customer engagement
Stay current on Salesforce releases and identify opportunities to enhance platform capabilities
Collaborate with IT leadership to align CRM strategy with enterprise architecture and data governance standards
Direct product design and content creation for flagship web and mobile properties
Collaborate with program teams to support, upgrade, and/or sunset in-gallery interactives and audio guides
Regularly report digital engagement goals and benchmarks to leadership and senior team
Explore new vendors and deploy technological and publishing solutions for desktop, mobile, video, and app
Support marketing team initiatives including social media, email campaigns, and other digital engagement efforts
Routinely program homepage and high-traffic pages to create a quality experience for users
Develop strategic plans for live streaming and digital support for major events
Direct all the 9/11 digital technical assets activities, most notably our flagship web property 911memorial.org
Manage digital team to develop robust product roadmaps for onsite and offsite properties
Demonstrate understanding of ticket funnel creation and conversion
Identify valuable insights and communicate them to the team in a logical, straightforward way
Hire and manage digital staff and create a training regimen for new and existing members to ensure their development and growth
Meet regularly with internal and external partners to evolve our digital strategy and stay apprised of best practices and emerging trends in the industry
Qualification
Required
7+ years of experience in product management, including delivering large, complex public-facing digital properties and creating/executing digital roadmaps; 3+ years focused on CRM and marketing technology
Deep expertise in Salesforce CRM, including platform architecture, data models, and automation tools
Strong understanding of marketing operations, campaign management, and customer segmentation
Demonstrated success leveraging digital engagement to increase ticketing funnel conversions, donation funnel conversions, and memberships
Extensive experience with content management systems, digital publishing platforms, mobile, and superior knowledge of HTML
Strong knowledge of web, mobile application, and software development processes and methodologies
Proven ability to lead and inspire cross-functional teams, manage complex projects, and deliver results in a fast-paced, deadline-driven environment
Excellent communication, stakeholder management, and organizational skills
Proficient computer skills
Proven ability to work with backend and client-side developers
Highly organized, self-motivated, and able to prioritize tasks effectively
Bachelor's degree in Business, Marketing, Multimedia, Media Management, Computer Science, or related field; advanced degree or Salesforce certifications preferred
Experience with nonprofit or mission-driven organizations
Agile/Scrum experience and comfort with project management tools (e.g., Jira, Asana, Trello, Monday.com)
Strong vendor management and contract negotiation skills
Preferred
Advanced degree or Salesforce certifications preferred
Company
9/11 Memorial & Museum
Through commemoration, exhibitions, and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.
201-500 employees
H1B Sponsorship
9/11 Memorial & Museum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Allison Blais
Executive Vice President and Chief Strategy & Operations Officer
Recent News
Company data provided by crunchbase