Resnick Roofing & Contracting ยท 2 months ago
Senior Quality Control Manager
Pittsburgh, PA
Full-time
Onsite
Senior Level
5+ years expResnick Roofing & Contracting is a leading exterior remodeling company that has earned prestigious industry awards. The Senior Quality Control Manager will lead the Quality Control Department, focusing on customer satisfaction, workmanship verification, and warranty resolution to ensure exceptional quality and service.
Building MaterialConstructionHome ImprovementHome ServicesResidential
Responsibilities
Perform final inspections for roofing, siding, and solar projects, ensuring compliance with manufacturer specifications and RRC workmanship standards
Coordinate project logistics with customers and the Sr. Project Manager for smooth transitions and closeouts
Document inspections with drone photos, notes, and checklists in Company Cam
Oversee and manage all warranty tickets, contacting customers within 2 hours of ticket creation and providing timely resolutions
Personally perform small-scale repairs while delegating larger repairs to the QCM, in-house crews, or subcontractors
Hold subcontractors accountable by managing back-charges and escalating unresolved issues
Receive a daily route from management, adjusting as needed based on urgency, location, and workload
Provide clear task assignments and follow-up with the QCM throughout the day
Communicate daily with leadership regarding inspections, warranty progress, and resolution statuses
Collaborate with Project Management and Site Supervisor teams to identify recurring issues and define corrective actions
Provide feedback to Sales and Field Operations regarding non-spec adherence and workmanship concerns
Track KPIs, monitor quality trends, and maintain all records in Leap (CRM)
Submit daily and weekly reports to the Principal and Brand President
Qualification
Required
Microsoft Office and G-Suite
Understanding of Customer Resource Management Systems
Minimum 5 years in the construction industry (specifically roofing & siding)
Initiative and tenacity to execute goals
Ability to lead and direct a team
Availability Monday thru Saturday
Preferred
Bachelor's degree preferred
Benefits
Salary plus quarterly bonus
Medical
Dental
401k Match
Company
Resnick Roofing & Contracting
Resnick Roofing & Contracting provides residential roof replacement, repair, gutters, and siding services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase