Global Credit Union · 3 months ago
Assistant Branch Manager II
Olympia Branch
Full-time
Onsite
Mid, Senior Level
$63K/yr - $100K/yr
3+ years expGlobal Credit Union is seeking an Assistant Branch Manager II to supervise branch activities and staff. The role focuses on creating positive member experiences, coaching branch employees, and ensuring operational compliance while supporting the growth of the credit union through member engagement strategies.
BankingFinanceFinancial Services
Responsibilities
Responsible for actively engaging with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization
Coach, lead and motivate branch employees through consistent observational feedback, conduct required documented monthly one on ones, and facilitate training and skill practice sessions
Mentor branch staff through employee development and engagement strategies that advance employees for promotional opportunities
Deepen and retain member relationships through the execution of member engagement strategies through in-person conversations, relationship calling, and referrals to other business lines
Ensure that meaningful relationships are being built through in-branch promotions and community events to increase brand awareness and generate new business
Supervise daily operational duties to include compliance, security, branch balancing, control of branch cash and negotiable items, outage recovery, and as assigned general ledger accounts. Recognize operational and compliance deficiencies and recommend and implement corrective action
Manage employee and branch schedules to ensure optimal staffing levels and to uphold member service expectations. Review employee time sheets for accuracy and completion and correct errors in a timely manner to meet payroll deadlines
Obtain state mandated insurance license to quote and bind Personal Lines insurance products and assist in developing an effective strategy to meet established quote and issue goals
Support the Member Service Center by monitoring call activities and appropriately allocating assistance as branch and MSC needs arise
Ensure a safe and inclusive work environment, solicit diverse ideas to challenge thinking, and build positive working relationships
Perform other duties as assigned
Qualification
Required
High School Grade or equivalent
Three years supervisory experience in Retail or Branch Banking environment or comparable management experience
Leadership experience; with proven ability to coach and develop sales and service excellence
Demonstrated successful record of managing and meeting operational objectives and sales goals
Strong verbal and interpersonal communications and personnel management skills required
Passion for helping people with a dynamic personality and strong desire to learn
Thrive in a team environment and promote a culture of mutual support while displaying emotional intelligence
Must be able to lift 25 pounds
Benefits
Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Company
Global Credit Union
Global Credit Union provides financial services such as e-services, debit, and credit rewards as well as offers a wide range of loans.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$110M2023-04-07Debt Financing· $110M
Leadership Team
Mary Global Credit Union
Executive Vice President/COO
Elizabeth Pavlas
Chief Operations Officer
Recent News
2025-06-25
GlobeNewswire News Room
2025-03-06
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