State Street · 2 months ago
Customer Excellence Engineer - Java, C#, AI, Azure, Dynatrace - Sr. Associate
Burlington Massachusetts
Full-time
Onsite
Entry, Mid Level
$52K/yr - $91K/yr
2+ years expState Street is a global leader in helping institutional investors manage risk and drive performance. They are seeking a Full Stack Engineer to join their Excellence Engineering team, responsible for troubleshooting customer technical issues, managing observability platforms, and developing AI-driven knowledge systems.
BankingFinanceFinancial Services
Responsibilities
Serve as the first point of contact for technical issues reported by customers/internal teams
Triage, analyze, and resolve issues across the full technology stack
Collaborate with engineering and product teams to ensure timely resolution
Set up and manage observability tools, with a focus on Dynatrace
Create and maintain dashboards, alerts, and logs for proactive monitoring
Continuously refine observability practices to improve system reliability
Design and implement a smart knowledge base using AI/ML technologies
Integrate support data, documentation, and logs to enhance self-service capabilities
Work with AI teams to train and deploy models for intelligent search and recommendations
Build and deploy small-scale tools and utilities to automate workflows or solve specific technical problems
Contribute to the development of applications
Write clean, efficient, and testable code
Participate in design reviews, sprint planning, and agile ceremonies
Qualification
Required
knowledge of JAVA, C#, Microservices, Kubernetes, Kafka, API Gateway etc
Knowledge of Microsoft Azure
2 to 4 years of progressively responsible professional software engineering experience preferably in a financial services product delivery setting
Able to work on medium-to-large projects with no supervision and on more complex tasks with minimal oversight
Excellent written and verbal communication skills
Able to work well with peers in a collaborative team environment
A minimum of 2 years working with an Agile development methodology strongly desired
B.S. degree (or foreign education equivalent) in Computer Science, Engineering, Mathematics, and Physics or other technical course of study required
Benefits
Our retirement savings plan (401K) with company match
Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
Access to our Employee Assistance Program
Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
Eligibility for certain tax advantaged savings plans
Company
State Street
State Street offers a range of financial services, including investment management, research and trading, as well as asset management.
10001+ employees
H1B Sponsorship
State Street has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$12.05B2025-10-23Post Ipo Debt· $1B
2025-04-24Post Ipo Debt· $2B
2025-02-06Post Ipo Equity· $750M
Leadership Team
Ronald O'Hanley
Chairman and Chief Executive Officer
R
Renee LaRoche-Morris
Senior Vice President, Chief of Staff to the COO; Head of CAO Services
Recent News
2026-01-09
2026-01-09
Company data provided by crunchbase