Premise One ยท 5 months ago
Field Service Technician II (Client Specific)
Anaheim, CA
Full-time
Onsite
Senior Level
5+ years expPremise One is a company focused on delivering exceptional service and technical expertise. The Field Service Technician II is responsible for troubleshooting, maintaining, and repairing low voltage systems while also mentoring junior technicians and ensuring customer satisfaction.
Information Technology
Responsibilities
Conduct pre-work site assessments and safety checks to ensure a safe working environment
Provide exemplary customer service, consistently maintaining the highest service standards and client satisfaction
Lead by example, guiding Field Service Technician I employees to ensure efficient, first-time resolution of service issues
Implement job plans with a focus on quality assurance and safety compliance, ensuring project completion meets company standards
Operate independently in the field, making informed decisions to resolve technical issues on-site
Diagnose, service, and repair low voltage systems in commercial and enterprise environments, ensuring all repairs adhere to company and industry standards
Test all repairs on-site in alignment with Service Operations and Engineering policies. Accurately document all work performed, including notes, photos, and communications, in online ticketing systems and timecards
Participate in the on-call rotation, providing emergency after-hours service as required
Maintain the company-issued vehicle in accordance with company standards, ensuring it is always in optimal condition
Maintain a professional appearance and demeanor at all times, representing the company positively in all interactions
Provide feedback and suggestions to the Field Superintendent or Service Manager to enhance service delivery and field operations
Proactively communicate scheduling issues and other concerns to the Field Superintendent, Service Manager, and dispatchers
Perform other related services as required on-site, with flexibility to adapt to changing job demands
Qualification
Required
5+ years of experience in Audio Visual, Security, Intercom/Paging, and Infrastructure Cabling
Strong understanding of programming, technical commissioning guidelines, and troubleshooting philosophies
Familiarity with industry-standard tools, equipment, and test devices, such as Fluke testers, meters, and OTDR
Strong mechanical aptitude with proven troubleshooting skills, particularly in relay logic and system diagnostics
Willingness to work overtime as needed to meet construction and service schedules
Ability to support 24/7 client SLAs and respond to emergencies when required
Willingness to travel at least 60% of the time within the designated service market, with occasional out-of-town travel up to 20%
Competent in using computers and industry-specific software
Ability to handle physical workloads, including lifting and carrying up to 50 lbs, and the ability to walk, sit, and stand for extended periods
Must possess a clean driving record and hold a current state driver's license
Preferred
Preferred candidates will have a robust background in physical security systems
Genetec
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Feenics
Milestone
Avigilon
Crestron
Company
Premise One
Premise One is a Provider of communications and engineered camera solution for a variety of industries in the U.S.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Chandler
Chief Strategy Officer (CSO)
Company data provided by crunchbase