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USAJOBS · 3 months ago

Desk Clerk

Virginia Beach, Virginia, USA

Full-time

Onsite

New Grad, Entry Level

$18.14/hr - $18.14/hr

0+ years exp

USAJOBS is seeking a Desk Clerk at JEB Little Creek-Fort Story, Fleet and Family Readiness Department. The role involves performing front desk and reservation functions, ensuring guest satisfaction and maintaining security and privacy at all times.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Receives requests and processes reservations within established guidelines. When rooms are not available suggests alternate lodging possibilities

Makes reservations for incoming guests using the Property Management System (PMS) (EPITOME) to access guest information, retrieve reservation, change or cancel reservations as required by the guest, secure a credit card for room charges and issues reservation. Provides guests with room key, card and site location

Interacts with guests; answers questions concerning facilities and local attractions/amenities. Provides assistance in handling customer complaints' and involves management on controversial or unprecedented matters as necessary

Answers phone calls and replies to inquiries or refers to others to answer as appropriate

Logs trouble calls in the PMS and ensures appropriate departments are notified. Relocates guests when necessary

Answers inquiries on lost and found items and contacts guests and offers advice for retrieval, safeguards items found until proper guest or authorities remove from activity

Ensures security and guest privacy are maintained at all time

Receives and is accountable for a change fund and will prepare and close out bank reports presenting and collecting payments as necessary

Inventories and is responsible for safeguarding of keys, supplies and amenities at the front desk

Responsible for cleanliness of front desk and surrounding lobby areas

May be required to comprise and print various reports from the PMS such as guests expected arrivals, departure lists, in-house guest lists and night audit reports

Perform other duties as assigned

Qualification

Hospitality operations knowledgeProperty Management System (PMS)Cash handling proceduresEffective communicationBasic math skillsReading skillsWelcoming mannerComputer skillsPositive attitude

Required

Must possess a welcoming manner and positive attitude; demonstrate effective communications skills to professionally interact with guests

Must be skilled in the use of a personal computer and various software programs

Must possess basic math and reading skills

Must be able to communicate clearly and effectively verbally and in writing

Must possess cash handling procedures and safeguarding large amounts of cash

Preferred

6 months of Work Experience that demonstrates knowledge of basic principles, concepts, standards, and regulations directly related to hospitality operations