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USAJOBS · 2 months ago

Official Lodging Regional Manager (West Coast - San Diego, CA) NF5

San Diego, California, USA

Full-time

Onsite

Mid, Senior Level

$120K/yr - $140K/yr

5+ years exp

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! The Official Lodging Regional Manager will oversee all PCS and TDY Official Lodging operations in the region, providing leadership and support to lodging managers while ensuring compliance with brand standards and improving service delivery. This role involves training staff, analyzing performance, and maintaining relationships with industry professionals.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Serves as Official Lodging Regional Manager with program oversight of all PCS (Inns of the Corps) and TDY (Billeting) Official Lodging operations in a defined region

This position works closely with the Assistant Official Lodging Regional Manager, PCS Lodging Managers and TDY Billeting Managers (Lodging Program Managers) within the defined region

Provides leadership, support, and operational guidance to the Assistant Official Lodging Regional Manager and Lodging Program Managers

Assists with achieving compliance to applicable brand operating standards

Assists in the development, budgeting, capital planning, training, management and oversight of all Official Lodging facilities

Assists the Lodging Program Managers in execution of programs, development of policy, enforcement of standards, and drives improvement in service delivery, condition and cleanliness, financial performance, employee satisfaction and retention, and market share

Assists with training of staff on new programming initiatives, and checks programs/facilities for compliance with policy, brand standards, operating and financial standards, marketing promotions, breakfast and bar operations (where applicable) and training programs

Provides ongoing feedback to MCCS Directors regarding performance of Lodging facilities

Serves as a subject matter expert for lodging issues

Analyzes programming, status of facilities and equipment, manpower requirements, and financial results to offer recommendations to improve performance

Creates roll up productivity reports on a weekly basis

Approves work schedule productivity and costs versus budget

Receives and analyzes monthly 30-60-90 revenue forecasts

Receives and provides feedback to Lodging Program Managers on monthly business recap

Assists with development of capital budgets

Provides input on Annual operating budgets

May serve on committees as assigned by Marine Corps Lodging Manager

Ensures efficient and timely communication up and down the organization

Conducts training on a variety of topics related to lodging operations, in subject matter relating to brand standards, service delivery, financial metrics, and established procedures

Maintains relationships with industry professionals and regionally with lodging program leadership in sister services of the US Armed Forces

Conducts regular property visits and walk-throughs to ensure standards are in place and support Lodging Program Managers

Recognizes positive performance and helps build team cohesion

Recommends programmatic plans, alternative courses of action, policies, and future strategies to support goals and objectives

Assists in planning marketing strategies for promotional programming, which may include submitting written articles for publications such as newsletters, making personal contacts, and developing a plan of action with the MR Public Affairs Specialist, MR Marketing program managers, and other subject matter experts

Travels regularly within the designated region to complete work assignments and conduct or attend conferences and meetings

May travel to Quantico to meet with Business and Support Services Division, MR

May work a fluctuating work schedule to complete work assignments outside of the typical workweek and work hours

May prepare supporting documentation for presentations and proposals

May prepare correspondence, briefs, action documents, routing sheets, point papers and slide presentations for use by management officials

Maintains positive relationships with Installation MCCS Directors and serves as a communications liaison to MR

Analyzes, evaluates and recommends solutions for customer complaints and satisfaction on the quality of services

Takes action to solve problems quickly

Alerts the Marine Corps Lodging Manager, or proper point of contact, regarding operational problems or successes

Monitors program on a regular basis and initiates corrective action through Lodging Program Managers to ensure compliance to brand standards and performance metrics

Develops long-range plans in conjunction with internal operating directives

Must be alert to substance abuse and take appropriate action

Effectively supports the Marine Corps Equal Employment Opportunity and Sexual Harassment policies, and ensures compliance with fire, safety, and other environmental issues and programs

This is a white-collar position where occasional lifting up to 20 lbs. may be required

Qualification

Business AdministrationHotel ManagementFinancial ManagementProgram ManagementOperational GuidanceCustomer ServiceEffective CommunicationTeam Leadership

Required

A Bachelor's Degree in Business Administration, Hotel and Restaurant Management, or a related field appropriate to the work of position AND five years of experience in the commercial hotel industry that demonstrates knowledge of business practices, program and financial management, branded concepts and administrative procedures that are relative to the food and hospitality industry, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above

Ability to evaluate effectiveness and efficiency of policies, procedures, and operational programs

Ability to travel is a requirement

Must demonstrate skills in communicating effectively, both orally and in writing

Must demonstrate strong business acumen