Remote Bilingual Customer Support (Spanish/English) - Music Streaming jobs in United States
cer-icon
Apply on Employer Site
company-logo

ModSquad · 2 months ago

Remote Bilingual Customer Support (Spanish/English) - Music Streaming

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

ModSquad is a company that specializes in customer experience services and partners with a leading global music streaming platform. They are seeking friendly, tech-savvy Customer Service Representatives who are fluent in Spanish and English to provide support and ensure customers have a great listening experience.

ConsultingCustomer ServiceDigital MediaInternetOutsourcingSecuritySocial MediaSocial Media ManagementSoftware

Responsibilities

Be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience
Respond to customer inquiries via inbound messages in both Spanish and English

Qualification

Customer SupportBilingual (Spanish/English)Technical TroubleshootingInbound MessagingMultitasking

Required

Fluent in Spanish and English, with professional-level communication skills in both
Experience providing support through inbound messaging
Ability to handle 3-5 simultaneous chats in previous roles
A dedicated laptop or desktop computer running Windows 10 or newer
Willingness to install ModSquad security software and a 2FA app on your mobile device
Access to a webcam or a smartphone capable of capturing clear photos
A stable broadband internet connection with a minimum speed of 25 Mbps
At least 8 GB of RAM (more is always better!)
Availability for 25 hours per week, including 12 hours on Saturday and/or Sunday
Completion of language assessments in Spanish and English

Preferred

Experience in customer support for a music streaming platform
Experience working in a remote environment
Dual monitors are strongly recommended for optimal workflow and multitasking

Company

ModSquad

twittertwittertwitter
Glassdoor3.6
company-logo
ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services.
dateFounded in 2007
location
Sacramento, California, USA
people-size10001+ employees
web-link
http://modsquad.com/

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Amy Pritchard
CEO
linkedin
leader-logo
David Wohlwend
Senior Vice President of Finance and Accounting
linkedin
Company data provided by crunchbase