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Johns Hopkins Medicine · 2 months ago

Administrative Operations Manager Baltimore

DC-Baltimore Area

Full-time

Onsite

Mid, Senior Level

$29.40/hr - $51.46/hr

6+ years exp

Johns Hopkins Community Physicians is a part of Johns Hopkins Medicine, dedicated to providing healthcare services in local communities. They are seeking an Administrative Operations Manager to oversee daily operations at the Remington Internal Medicine Practice, focusing on staff management, customer service, and operational efficiency.

Health CareHealth DiagnosticsHospitalMedicalTraining

Responsibilities

Assisting the Practice Administrator or Director in the daily operations of the health center

Managing front office staff including budget management and the hiring, supervision, staffing, evaluation and discipline of Human Resources

Focusing on customer service and continuous improvement of operations

Working effectively with patients to resolve customer service issues

Collaborating with Patient Accounting to ensure maximization of collections

Developing and implementing common priorities and goals related to providing optimal customer service, maximizing operational efficiency, and assuring financial viability

Demonstrating, through leadership example, visible organizational support and a positive attitude to create a positive work environment

Qualification

Healthcare managementSupervisory experienceBusiness administrationCustomer serviceBudget management

Required

Work requires a level of knowledge in healthcare and/or business administration, as acquired through completion of an Associate's degree or related equivalent experience

Experience may be substituted in lieu of an Associate's degree at a 2:1 ratio

Equivalent would be 4 years of experience for education AND 2 years of supervisory/management experience for a total of 6 years of healthcare experience needed to qualify for Admin Ops Manager

Two years of healthcare management experience, in an ambulatory setting, with direct supervision of staff is required

Must demonstrate a record of increasing job responsibility linked to accomplishments in health care management