Remote · 1 month ago
MM/Ent. Customer Success Manager - AMER
United States
Full-time
Remote
Mid, Senior Level
$37K/yr - $104K/yrRemote is solving modern organizations' biggest challenge – navigating global employment compliantly with ease. As a MM/Ent. Customer Success Manager, you'll be a trusted advisor and advocate for our customers, building strong relationships and ensuring customer retention throughout the entire customer lifecycle.
Bookkeeping and PayrollComplianceConsultingHuman ResourcesRecruitingSoftware
Responsibilities
Manage the entire customer journey, fostering long-term partnerships
Set and achieve Success Plans with your customers on a regular basis
Deliver business reviews in partnership with our sales team
Collaborate with Sales on customer expectations
Identify and leverage upselling and cross-selling opportunities
Share customer feedback to improve team processes
Act as a trusted advisor on product functionality
Ensure high-quality service delivery
Educate and train customers on product use
Monitor customer health to prevent churn and manage escalations
Qualification
Required
A Strong expertise in the customer lifecycle, with particular emphasis on the customer retention, churn mitigation, and business reviews
Successful implementation of Customer Success Plans / goals setting strategies
Proven track record of growing and developing customers, with a keen ability to understand client needs and suggest targeted solutions
Extensive knowledge of managing complex implementation/onboarding projects and working with a medium-sized book of clients
Excellent attention to detail
A strong passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals
Deep understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting
Fluent written and spoken English, with well-structured communication skills
Benefits
Work from anywhere
Flexible paid time off
Flexible working hours (we are async)
16 weeks paid parental leave
Mental health support services
Stock options
Learning budget
Home office budget & IT equipment
Budget for local in-person social events or co-working spaces
Company
Remote
Remote is an employment, payroll, and HR platform for modern, distributed businesses.
Founded in 2019
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$496MKey Investors
SoftBank Vision FundAccelIndex Ventures
2022-04-05Series C· $300M
2021-07-13Series B· $150M
2020-11-01Series A· $35M
Leadership Team
Job van der Voort
CEO
John Kelly
Chief Revenue Officer
Recent News
Company data provided by crunchbase