Technician, IT Help Desk II jobs in United States
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Packsize · 20 hours ago

Technician, IT Help Desk II

positionLouisville, KY
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Packsize is a fast-growth multinational technology company committed to sustainable packaging solutions. The IT Help Desk Specialist will provide maintenance of the computer desktop environment, supporting internal IT Helpdesk and ensuring optimal operation of PCs, printers, and servers.

Packaging & Containers
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide helpdesk support and resolve problems to the end user’s satisfaction
Deliver comprehensive helpdesk assistance and proficiently address issues to ensure optimal resolution and utmost satisfaction for end users
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Modify configurations, utilities, software default settings, etc. for the local workstation
Document internal procedures
Assist with onboarding of new users
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test, and configure new workstations, peripheral equipment, and software
Maintain inventory of all equipment, software, and software licenses
Manage PC setup and deployment for new employees using standard hardware, images, and software
Manage mobile devices for all Packsize LLC employees through Intune and FreshService
Manage VoIP phone system
Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades, backups, and recoveries on a regular basis
Running multi-media conferencing solutions. Work with meeting stakeholders to present relevant content
Responsible for the de-provisioning of departed employees

Qualification

Active DirectoryIT ticketing systemsMicrosoft OfficeGoogle WorkspaceWindows operating systemApple operating systemDNS/DHCPPeople skillsCommunication skillsOrganization skills

Required

Associate / Technical degree or Equivalent
2 years of relevant technical experience
Proficient in Microsoft Office suite, Google Workplace, Windows, and Apple operating systems
Experience with DNS/DHCP, Client VPN, and Active Directory
Experience with IT ticketing systems, mobile devices, and other computer hardware
Strong verbal and written communication skills
Excellent organization and people skills
Must have a valid driver's license and clean driving record
Must be able to lift up to 70 lbs

Company

Packsize

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Packsize International is the award-winning supply chain and sustainable packaging industry leader in North America, Europe, and Asia-Pacific.
dateFounded in 2001
location
Salt Lake City, UT, US
people-size501-1000 employees
web-link
https://www.packsize.com/

H1B Sponsorship

Packsize has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2022 (1)
2020 (2)

Funding

Current Stage
Late Stage

Leadership Team

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Molly Muir
VP - Chief of Staff to Chief Executive Officer
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Rod Gallaway
Chief Executive Officer
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Company data provided by crunchbase