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Chubb · 3 months ago

Field Property Claim Adjuster

St Louis, MO

Full-time

Onsite

Mid Level

3+ years exp

Chubb is a world leader in insurance, seeking an experienced Outside Property Claims field adjuster. The role involves conducting physical site inspections of residential and commercial properties to assess damages, investigate claims, and ensure timely resolution while maintaining strong relationships with clients and partners.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management

Responsibilities

Ensure onsite inspection are completed of properties to include investigating facts, evaluating damages, and writing estimates

Investigate and adjust both personal and commercial property claims with exposures up to and over $500,000

Effectively evaluate contract language and identify coverage issues

Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis

Maintain an active file diary to move file toward resolution

Recognize and pursue recovery

Adhere to all statutory and regulatory fair claims practices

Recognize and identify potential fraudulent claims

Effectively control the use, work product, and expenses of outside vendors such as IA's, engineers or others involved with the claim

Recognize, engage, and oversee additional investigate actions where needed utilizing engineers, accountants, and other expert vendors

Effectively evaluate claim facts and negotiate claim settlements

Develop and maintain strong business relationships with internal and external customers

Successfully contribute to the development and delivery of the team’s goals, objectives and results

Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs

Establish and maintain rapport with business partners including insureds, agents, and underwriters

Provide excellent customer service skills to a diverse client base that results in more than satisfied clients

Conduct site inspections while effectively maintaining ownership of the claim experience including ownership of primary contact with insured and agent, validating coverage, owning the coverage investigation and coverage communication while working with vendors in a remote environment handling claims in the western territory

Qualification

Field property claims handlingSite inspectionsInsurance contracts knowledgeEstimating platform experienceCustomer service skillsAnalytical skillsMicrosoft OfficeVerbal communicationWritten communicationTeamworkDecision making

Required

Strong knowledge of first party, personal and commercial insurance contracts, investigation techniques, legal requirements, and insurance regulations a plus

Must have a minimum of 3 years handling structure, field property claims in a remote environment, conducting site inspections, developing scope, addressing coverage, and writing estimates

A 4-year college degree or approximately 5 year equivalent structure, field property claims handling experience required

Demonstrated experience successfully working in a fully remote environment

An aptitude for evaluating, analyzing, and interpreting information

Excellent verbal and written communication skills

Innovative thinker with ability to multi-task

Strong customer service skills

Working knowledge in Microsoft Office

Prior experience handling complex claims with large exposures

Ability to work both independently and in a team supportive environment

Empowerment to make decisions within your authority and execute company mission

Must have the ability to secure the Property and Casualty Adjusters license within 6 months of employment