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Particle Measuring Systems · 3 days ago

Product Line Manager, Service

Niwot, CO

Full-time

Hybrid

Mid Level

$91K/yr - $140K/yr

3+ years exp

Particle Measuring Systems is a global leader in micro-contamination monitoring equipment, focused on enhancing performance in the semiconductor and pharmaceutical industries. They are seeking a Product Line Manager for Service to drive lifecycle revenue and service portfolio creation while collaborating with cross-functional teams to deliver innovative solutions.

ElectronicsManufacturing

H1B Sponsor Likely

Responsibilities

Service Portfolio Strategy – Lead the creation, definition, Define and management of the portfolio of service offerings (e.g., service contracts, maintenance, training, remote support, upgrades, parts programs) with cross-functional stakeholders to maximize lifecycle revenue and customer value

Service Sales Enablement – Partner with regional service and sales teams to develop go-to-market strategies, pricing models, tools, and sales collateral that enable effective selling of service offerings

Customer Value Propositions – Translate technical service capabilities into clear, differentiated value propositions for customers, focusing on uptime, cost of ownership, and performance outcomes

Commercial Execution – Drive attachment rates (e.g., warranty-to-contract conversion, extended service sales), renewal rates, and service penetration metrics in collaboration with sales

Market & Customer Insight – Gather and analyze customer feedback, market intelligence, and competitor benchmarks specific to services to inform portfolio decisions

Pricing & Profitability – Develop pricing strategies for service offerings that balance competitiveness, value, and margin; monitor profitability of service contracts and adjust as needed

Service Innovation – Identify opportunities for new or enhanced service offerings (e.g., digital/remote services, predictive maintenance, subscription models) aligned with customer needs and business strategy

Lifecycle Management – Manage service products through their lifecycle, from introduction and growth to renewal, enhancement, or phase-out

Collaboration with Operations – Work closely with service delivery, field service, and operations teams to ensure feasibility, scalability, and quality of offerings

Metrics & Reporting – Own KPIs specific to services such as service revenue growth, attachment and renewal rates, margin performance, and customer satisfaction

Ensures production planning efforts are accurately forecasted and staged

Use the voice of the customer to define product roadmaps that anticipate market requirements and create a competitive advantage

Develop business cases and requirements documents to justify and guide R&D efforts

Inspire and drive the organization toward the common roadmap goals

Maintain a clear understanding of competitive space and each product’s value proposition

Responsible for the creation and deployment of technical marketing, sales information, and collateral to field personnel and customers. Ensures accuracy and timeliness of collateral

Ensures optimal product lifecycle management of new and pre-existing products

Collaborates with a variety of functional areas such as sales, engineering, manufacturing, and operations related to product management, sustaining engineering, and order fulfillment

Maintains customer communications and contacts through an online CRM system

Works with MarCom on collateral and trade shows related to the product line

Administers and complies with all EH&S policies, and procedures set forth by Federal, State, and company directives

Continuously evaluate processes for improvements in efficiency, quality, and safety

This job description is not intended to be all-inclusive. Responsibilities may evolve over time, and other related duties may be assigned to meet the ongoing needs of the company

Qualification

Product Line ManagementService Portfolio StrategyMarket AssessmentsData-driven Decision MakingCross-functional CollaborationCustomer ManagementCommunication SkillsOrganizational Skills

Required

BS degree in Engineering or the sciences

3 or more years of experience marketing Service in the Semiconductor or Life Sciences industries

Strong commercial mindset with ability to link technical service features to customer business outcomes

Ability to influence and align cross-functional teams (sales, service delivery, finance, product)

Data-driven decision-making, especially around service sales forecasting and performance tracking

Has demonstrated marketing and/or business skills, including market assessments, prospecting, business development, and customer management

Strong verbal and written communication skills

Has proven ability to work across functional and cultural boundaries

Required skills: communication, collaboration, organization etc

Preferred

An advanced degree or MBA is a plus

Benefits

Health coverage: medical, dental, vision, fsa, onsite clinic (CO employees), life insurance.

401(k) retirement plan with company match.

Vacation, holiday, and leave policies.

Tuition reimbursement, Employee recognition programs, Employee assistance programs.

Company

Particle Measuring Systems

Particle Measuring Systems specializes in viable and nonviable particle counters that measure and monitor contamination levels.

Founded in 1972

Boulder, Colorado, USA

501-1000 employees

https://www.pmeasuring.com/

H1B Sponsorship

Particle Measuring Systems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)

2022 (1)

2021 (1)