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MTM Health · 4 months ago

Vendor Account Manager

SC - Greenville

Full-time

Onsite

Entry, Mid Level

$48K/yr - $50K/yr

2+ years exp

MTM Health is dedicated to creating communities without barriers and is looking for a Vendor Account Manager to enhance vendor relationships. This role involves managing vendor interactions, ensuring operational standards, and resolving escalations to maintain high satisfaction levels among transportation providers.

CommunitiesHealth CareHospitalMedical

Responsibilities

Work with the Transportation Provider (TP) to follow through on service issues, troubleshooting problems and concerns, complaints and education

Utilize data to develop and deliver performance improvement plans (PIP), and when needed, assess liquidated damages or termination

Coordinate and conduct provider performance evaluations

Conduct off boarding for providers not meeting standard expectations

Serve as the first point of contact for all vendor service requests and escalations

Own the day-to-day vendor interaction and satisfaction

Conduct on site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines, including random safety audits or observations

Deliver timely, accurate and professional operational support to all vendors within a specified geographic area and Service Level Agreements

Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of TP issues

Demonstrate proficiency by providing effective consultation to TP’s and guidance to internal team members

Manage and maintain credentialing compliance in accordance with MTM client contracts

Recognize opportunities to educate TP’s contacts on MTM processes when necessary

Work with the Transportation Manager to reduce transportation costs

Build and sustain a strong working partnership with assigned transportation providers

Assist with/participate/facilitate regular provider town hall meetings

Handle inbound service requests and ensure that they are properly assigned or addressed

Liaise with other internal departments as required to resolve vendor’s issues and questions

Provide ongoing support to transportation providers regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance

Meet or exceed assigned KPI’s and business objectives

Meet all provider compliance requirements, including but not limited to inspections, audits and credentialing, ensuring non-compliant Vendors are not performing services for MTM

Submit provider configuration changes to data management team and partner with them to ensure vendor is set up properly in the systems

Qualification

Transportation logisticsAccount managementOperational experienceContract negotiationsCost managementProject managementCustomer serviceTeam focusTime managementPersuasive negotiationAttention to detailCommunication skillsConfidentiality

Required

High School diploma or GED

College Degree or equivalent work experience

Minimum 2 years' experience as an Account Manager or relevant related experience

1-2 years' operational experience

Must possess a valid driver's license

Demonstrate excellent time management skills

Knowledge of transportation logistics

Persuasive negotiator

Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy

Moderate skills in Microsoft Office

Analytical in using data to drive operational and cost improvement

Demonstrate a high level of ownership

Must be able to demonstrate strong customer service skills

Ability to maintain positive and team focused during high stress situations

Strong ability to pay attention to detail

Excellent communication skills

Ability to maintain high level of confidentiality

Must be able to communicate with staff of all job levels professionally

Ability to prioritize assigned projects, incidents, and requests

Ability to identify with customers' needs and circumstances

Ability to recognize, handle and refer situations of an emergent nature

Adhere to all MTM established protocols and policies

Regular attendance

Preferred

Experience in Project Management and/or Contract Negotiations is preferred

Experience in Cost Management is preferred

Benefits

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Company

MTM Health

Glassdoor3.7

MTM Health is a medical and transportation management company whose mission is to partner with our clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner.

Founded in 1995

St Louis, Missouri, USA

1001-5000 employees