LingaTech · 2 months ago
MS Dynamics 365 CE Developer
Middletown, PA
Full-time
Hybrid
Senior Level
5+ years expLingaTech is seeking a Microsoft CE CRM Developer to configure, develop, and optimize Dynamics 365 Customer Engagement solutions. The role involves collaborating with cross-functional teams to deliver scalable CRM solutions and provide ongoing support and training.
Information TechnologySoftwareWeb Development
Responsibilities
Configure and develop Microsoft Dynamics 365 CE CRM based on functional and technical requirements
Collaborate with technical leads, project managers, and stakeholders to ensure successful project delivery
Participate as a member of project teams to implement solutions as assigned
Define functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways
Ensure seamless integration, optimal performance, and efficient data flow across systems
Support the development of end-user training programs and promote adoption through effective change management
Provide ongoing support, maintenance, and optimization of Dynamics 365 CE solutions
Identify and implement improvements to enhance system functionality and user experience
Configure Dynamics 365 CE applications to meet specific business requirements, including Customer Service functionality such as Channels, Workstreams, and Unified Routing for Omnichannel features
Ensure customizations and integrations align with functional needs
Build and manage Continuous Integration and Continuous Delivery pipelines following Application Lifecycle Management best practices
Maintain productive relationships with technology staff, business owners, project sponsors, vendors, and key clients
Lead and participate in project team activities related to enterprise systems
Work independently to accomplish assigned tasks and duties
Adhere to organizational standards, policies, and procedures
Utilize various software and technology tools to perform job duties effectively
Fully document all technical and functional work, including designs, test plans, impact analysis reports, lessons learned, and best practices, following established templates and standards
Qualification
Required
5+ years' experience developing and configuring business applications within the MS Dynamics 365 CE CRM landscape
3+ years' experience configuring Dynamics 365 Customer Service functionality, including Omnichannel, Unified Routing, etc
Deep understanding of Dynamics 365 CE capabilities, including customization, configuration, and user management
Strong knowledge of Contact Center applications (e.g., Telephony & IVR-based solutions), self-service web portals, and native mobile applications
Advanced knowledge of Dynamics 365 CE functionalities with a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high-volume contact centers
Hands-on experience integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways
Familiarity with Agile development methodologies
Proficient in Microsoft Office 365 suite (Teams, Word, Excel, PowerPoint) and Microsoft ADO Testing Module
Bachelor's degree in business management or information systems
Current certifications: Dynamics 365 Fundamentals (MB-910), Microsoft Power Platform + Dynamics 365 Core (MB-200), Power Platform App Maker Associate (PL-100), Dynamics 365 Customer Service Functional Consultant Associate (MB-230), Power Platform Developer Associate (PL-400)
Preferred
Working towards certifications: Power Platform Functional Consultant Associate (PL-200), Dynamics 365 + Power Platform Solution Architect Expert (PL-600)
MS Dynamics Fast Track recognized architect
Microsoft Most Valuable Professional (MVP) recognized
Company
LingaTech
LingaTech offers data analytics, web development, software development, and security services.
51-200 employees
H1B Sponsorship
LingaTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (3)
2021 (4)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Kathir Ramalingam
President and CEO
Brian Kapp
Chief Technology Officer
Company data provided by crunchbase