NEOGOV · 2 months ago
IT Senior Manager of Infrastructure Operations & Support
Thurston County – Olympia, WA
Full-time
Hybrid
Senior Level
$105K/yr - $140K/yr
7+ years expNEOGOV is the financial hub for Washington State government, serving as its bank and trusted fiscal steward. They are seeking an experienced and strategic Senior Manager of Infrastructure, Operations & Support to lead the agency’s IT infrastructure, database administration, and end-user support functions, ensuring a secure and efficient technology environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide leadership and direction for IT infrastructure, operations, and support programs, ensuring effective, secure, and efficient services
Oversee server, storage, cloud, and database administration functions, including configuration, patching, performance tuning, and lifecycle management
Direct end-user and client support operations to deliver responsive, high-quality customer service
Ensure robust database management practices including backup, recovery, and optimization
Lead IT modernization initiatives such as cloud adoption, automation, and process improvement
Oversee IT purchasing, renewals, and vendor management to ensure fiscal accountability and compliance with state procurement standards
Manage operational budgets, contracts, and service-level agreements (SLAs)
Establish and monitor key performance metrics for service delivery, uptime, and incident response
Collaborate with cybersecurity and application teams to maintain secure, resilient systems aligned with OCIO and OST standards
Mentor, coach, and develop staff, fostering a culture of teamwork, learning, and continuous improvement
Qualification
Required
Any combination of education and/or professional experience totaling at least seven (7) years, including at least three (3) years in a supervisory or managerial capacity, leading infrastructure, operations, or technical support teams
Experience managing enterprise infrastructure environments (servers, storage, virtualization, cloud, and databases)
Proven success overseeing IT operations and end-user support functions
Knowledge of IT service management (ITSM) practices and incident/change management
Experience managing budgets, contracts, and vendor relationships
Strong communication and leadership skills with the ability to partner across organizational levels
Preferred
Experience in Washington State or public-sector IT environments, including familiarity with OCIO standards
Advanced knowledge of cloud environments (Azure, AWS) and enterprise virtualization technologies
Experience leading database administration teams or managing enterprise data platforms (SQL Server, Oracle, PostgreSQL)
ITIL Foundation certification or equivalent ITSM experience
Project Management Professional (PMP) certification or equivalent experience leading IT initiatives
Experience driving modernization, automation, or digital transformation initiatives
Benefits
Health insurance
Life insurance
Retirement benefits
Flex spending accounts
Dependent care assistance
Deferred compensation
12 paid holidays
Paid vacation
Sick leave
Medical (including vision), dental and basic life insurance
Medical flexible spending account
Basic life and long-term disability insurance
Washington State Employee Assistance Program
Washington Public Employees' Retirement System (PERS)
Deferred Compensation Program
Public Service Loan Forgiveness
Paid holidays
Paid personal holiday
Sick leave
Vacation leave
Military leave
Paid bereavement leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase