Engineering Director , Customer Onboarding & Lifecycle jobs in United States
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Adyen · 2 months ago

Engineering Director , Customer Onboarding & Lifecycle

positionChicago
timeFull-time
remoteOnsite
seniorityDirector/Executive
money$255K/yr - $317K/yr
date12+ years exp

Adyen is a financial technology platform that provides payments, data, and financial products to major clients like Meta and Uber. They are seeking an Engineering Director to lead the customer onboarding journey and lifecycle, focusing on team leadership, technical strategy, and collaboration across various departments to enhance customer experience.

Financial ServicesFinTechMobile AppsMobile Payments
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Culture & Values
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H1B Sponsor Likelynote

Responsibilities

Lead & Scale Teams: Define and execute the hiring strategy to acquire and retain top technical talent. Build a high-performing culture of throughput and ownership, mentoring managers and engineers on growth, execution, and continuous improvement
Optimize Execution: Constantly optimize team decision-making and delivery. Ensure teams balance short-term needs with long-term scalability and sustainability
Drive Technical Strategy: Be a technical leader, defining and executing strategies to significantly improve system performance, reliability, and robustness. Drive changes that raise the bar for quality across Adyen
Customer & Product Partnership: Act as a close collaborator with Product, Design, and Data to define and optimize customer flows. Serve as the Voice of the Customer to ensure the engineering roadmap is aligned with market ambitions
Ensure Alignment: Partner cross-functionally (e.g., Operations, Risk) to define efficient end-to-end processes and solutions

Qualification

People managementB2B onboarding experienceTechnical leadershipKPI metrics ownershipCross-functional collaborationStrategic visionExecution optimizationTalent growthEffective communication

Required

12+ years of technical experience, including 6+ years of management
Experience leading organizations of 40+ engineers
Demonstrated experience in owning and driving key KPI metrics

Preferred

Prior experience in B2B onboarding journeys in regulated industries is a major plus

Benefits

RSUs

Company

Adyen

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Glassdoor4.1
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Adyen is the financial technology platform of choice that helps businesses achieve their ambitions faster.
dateFounded in 2006
location
Amsterdam, Noord-Holland, NLD
people-size1001-5000 employees
web-link
http://www.adyen.com

H1B Sponsorship

Adyen has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (4)
2021 (8)
2020 (5)

Funding

Current Stage
Public Company
Total Funding
$266M
Key Investors
ICONIQ CapitalGeneral AtlanticIndex Ventures
2018-06-13IPO
2015-09-30Series Unknown
2014-12-15Series B· $250M

Leadership Team

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Pieter van der Does
CEO & co-founder
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Tom Adams
Chief Technology Officer
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