Duke University · 2 months ago
Business Analyst and Application Support Specialist, Fuqua School of Business
Durham, NC
Full-time
Hybrid
Mid LevelDuke University is regarded as one of America’s leading research universities, located in Durham, North Carolina. The Business Analyst and Application Support Specialist position provides essential support for the teaching, learning, and technology infrastructure, ensuring that academic technologies and digital tools function smoothly for faculty, staff, and students.
EdTechEducationHigher EducationUniversities
Responsibilities
Train and support instructors on key instructional tools such as Poll Everywhere and Zoom for pedagogical use, including in-class polling, authenticated quizzes, and proctored assessments
Assist with the deployment, troubleshooting, and data interpretation for critical Fuqua applications such as Fuqua Check-In, including side-loading the app on student devices and analyzing attendance data for academic programs
Provide specialized, second-tier support for academic technologies that require configuration beyond the capabilities of front-line support staff
Collaborate with IT teams to characterize complex or urgent academic technology problems, gather user requirements, and develop practical, timely solutions
Support the evaluation and implementation of emerging instructional technologies, including AI tools, to enhance faculty teaching effectiveness and student learning outcomes
Develop and gather requirements from faculty, staff, and students for projects
Develop and update user documentation (websites, documents, and videos) for internal products
Evaluate website and internal application user experience
Collaborate with the technical team to test, document, demonstrate, and implement new software applications and tools
Work with faculty and staff to understand the best use of AI technology
Document and consult with faculty and staff on AI technology techniques and resources
Qualification
Required
Bachelor's degree
Technical expertise sufficient to research, support, and implement tools widely used for teaching
Experience with web authoring tools, multimedia tools, presentation software, and streaming video in an academic environment
Strong verbal and written communication skills; ability to work independently and as a member of a team
Problem-solver with the ability to communicate in both technical and non-technical terms
Ability to establish good working relationships with a wide range of people within an academic community
Benefits
Access to professional development
Faculty/staff organizations
Campus events
Company
Duke University
Duke University is a private research university providing undergraduate and postgraduate education in medicine and other disciplines.
Founded in 1838
10001+ employees
H1B Sponsorship
Duke University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (274)
2024 (232)
2023 (202)
2022 (195)
2021 (148)
2020 (121)
Funding
Current Stage
Late StageTotal Funding
$71.15MKey Investors
North Carolina Biotechnology CenterUS Department of EnergyGlaucoma Research Foundation
2023-02-17Grant· $0.11M
2022-09-19Grant
2022-03-09Grant· $0.05M
Leadership Team
Barry Myers
Professor and Director
Dan Ariely
Professor
Recent News
2026-01-11
2025-12-18
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