Information Technology, User Support Americas, VP, NY jobs in United States
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Rothschild & Co · 2 months ago

Information Technology, User Support Americas, VP, NY

positionNew York, United States
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$130K/yr - $175K/yr
date7+ years exp

Rothschild & Co is a leading global financial services group with a rich history of over 200 years. The VP, IT User Support for the Americas will lead end-user IT support services across multiple countries, ensuring high-quality support and operational excellence while managing regional support teams and fostering a culture of service excellence.

AdviceConsultingFinancial ServicesWealth Management
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Supervise the on-site support team and serve as the escalation point for complex technical issues, ensuring prompt and effective resolution
Manage and mentor regional support teams, fostering a culture of service excellence and accountability
Support and maintain Microsoft Teams Rooms for conference and collaboration spaces, ensuring seamless user experiences
Collaborate with global process teams to conduct regular service reviews, monitor ongoing initiatives, and implement continuous improvement strategies
Work with the on-site support team to create and update user documentation and knowledge base articles, leveraging their practical insights to address common issues and support efficient self-service
Facilitate onboarding and IT orientation sessions for new staff, and provide ongoing training to promote technology adoption
Partner with global IT and business application teams to ensure smooth service launches and strong ongoing support
Champion initiatives to enhance end-user experience, including promoting self-service tools and reducing reliance on service desks
Ensure compliance with security, regulatory, and global IT standards across all support activities
Build and maintain strong relationships with business leaders, IT business relationship managers, and key stakeholders across the Americas
Provide guidance and support to team members, particularly in navigating complex or sensitive support scenarios
Promote communication and collaboration between local support teams and IT, ensuring smooth information flow and swift issue resolution

Qualification

IT end-user supportMicrosoft TeamsMicrosoft Office 365Desktop supportVendor managementAnalytical skillsFluency in EnglishSpanish proficiencyPortuguese proficiencyCommunication skillsCustomer-focused mindsetProblem-solving skills

Required

Minimum of 7–10 years of progressive experience in IT end-user support, including 3–5 years in a managerial or regional leadership role
Proven experience managing regional or multi-site IT support operations
Strong background in desktop support, mobile telephony, and collaboration tools (especially Microsoft Teams and Teams Rooms)
Experience with Microsoft Office 365, Windows 10/11, Apple/iOS, Active Directory, and SCCM
IT certifications are highly desirable
Experience managing vendor relationships and negotiating contracts
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills across diverse cultural and organizational levels
Customer-focused mindset with a track record of building strong business relationships
Experience managing SLAs/KPIs and driving service improvements
Ability to manage multiple workstreams in parallel and perform under pressure
Self-motivated, proactive, and able to work autonomously in a fast-paced environment
Fluency in English required; Spanish and/or Portuguese proficiency is a strong advantage
Strong interest in current and emerging technologies
Bachelor's degree in a relevant field or equivalent professional experience in IT support leadership

Benefits

Rothschild & Co employee benefits package
Discretionary bonus

Company

Rothschild & Co

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Rothschild & Co is a financial consultancy firm that offers wealth management, investment planning, and debt advisory services.
dateFounded in 1798
location
London, England, GBR
people-size1001-5000 employees
web-link
https://www.rothschildandco.com/en/global-advisory/equity-advisory/

H1B Sponsorship

Rothschild & Co has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (10)
2023 (3)
2022 (4)
2021 (3)
2020 (6)

Funding

Current Stage
Late Stage

Leadership Team

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Adam Reeder
Global Partner - Head of Industrials (N. America), Global Co-Head of Building Products & Materials
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Andrew Heinrich
Private Equity Associate, Five Arrows Capital Partners
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