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Critter Control · 2 months ago

Customer Service Specialist - Will Train -

Petaluma, California

Full-time

Onsite

New Grad, Entry Level

$18.56/hr - $27.84/hr

Orkin LLC is a global leader in pest management services with over 120 years of experience. They are seeking a Customer Service Specialist to help ensure customer satisfaction by fielding requests, scheduling service visits, and maintaining efficient routes for technicians. This role offers comprehensive training, growth potential, and a chance to be part of a supportive team.

Animal FeedCommercialPetService Industry

Responsibilities

Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments

Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!

Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate

Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs

Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results

Reschedule unserviced accounts within 24 hours

Participate in quality assurance processes, programs and initiatives

Safeguard customer’s privacy and other proprietary information