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Eulerity · 9 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$60K/yr - $70K/yr

3+ years exp

Eulerity is a rapidly growing technology company providing marketing automation technology to small businesses and franchises. They are seeking an organized and communicative Customer Success Manager to support their rapidly growing client base by educating users on digital marketing best practices and assisting clients with marketing strategy.

AdvertisingInternetMobile Apps

Growth Opportunities

Responsibilities

Educate users on digital marketing best practices and how our platform can help them achieve business goals

Act as main point of contact for business owners from varying brands using our technology to market their businesses

Assist clients with marketing strategy and review performance on channels, including but not limited to Google Adwords (Search), Facebook and Instagram (Social Media), Google Display Network, YouTube, etc

Experience collaborating with multi-unit owners and regional managers to build strong relationships, align on strategy, and drive business growth across territories

Host onboarding sessions to educate new users how to activate campaigns and use the Eulerity platform

Understand client objectives and KPIs, and steward successful use of the Eulerity platform

Interface with clients through emails and phone calls to provide support and platform/marketing expertise

Work closely with Technical Account Managers to track media placements to ensure delivery in full, proactively analyze campaign metrics and optimize

Work cross-functionally with internal teams — including Engineering, Product, and Marketing — to resolve client issues, drive campaign success, and ensure a seamless customer experience

Qualification

Account ManagementDigital MarketingAnalytical SkillsExcel ProficiencyCommunication SkillsTraining SkillsTeamwork MentalityProblem-SolvingAttention to DetailCreative Skills