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Finalsite · 2 months ago

Data Support Specialist

United States

Full-time

Remote

Entry, Mid Level

$40K/yr - $65K/yr

2+ years exp

Finalsite is the first community relationship management platform for K-12 schools, transforming how schools engage with their communities. The Data Support Specialist serves an essential role in meeting the data needs of clients through various support channels, ensuring data accuracy and providing solutions across Finalsite’s platforms.

EdTechEducationInternet

Culture & Values

No H1B

Responsibilities

Support clients by researching, resolving and recording data-related questions, tasks, and issues across Finalsite’s software platforms

Perform data sanitization, verification, import, and export functions across our products

Create, Execute, and Modify SQL scripts to resolve issues, optimize database calls, and perform data integration with third party systems, such as Student Information Systems

Coordinate and conduct phone or Zoom meetings to collaborate with clients and resolve escalated concerns

Maintain, troubleshoot, and modify software that interact with third party APIs in the pursuit of data integration

Work closely with clients to advise and educate on best practices to ensure secure, efficient and sustainable data solution

Attend daily standup and escalation meetings, and other team meetings as assigned

Collaborate with Data Integration Engineers to ensure our integrations, authentications, and SSOs function as expected

Stay informed on the best practices and functionality across Finalsite’s integration partners

Stay up to date (through software update blogs, new help center articles, and training) on new product features and improvements, as well as web trends

Troubleshoot, investigate, and create detailed software bug reports, and product enhancement requests

Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service

Assist with Product Support backlog, as volume dictates

Qualification

SQLExcelGoogle SheetsAPIsPythonContent Management SystemsWindowsUNIXMultitaskingCustomer service experienceInterpersonal skillsProblem solvingTime management

Required

Associate's or Bachelor's degree preferred, or commensurate experience

Advanced knowledge of Excel or Google Sheets functionality

Working knowledge of SQL

Familiarity with Windows or UNIX basic administration

Working knowledge of the Python programming and various scripting languages

Ability to work with various protocols such as: HTTP, HTTPS, FTP, SFTP, and REST

Exceptional attention to detail, excellent work ethic and drive, great interpersonal skills, team oriented, and demonstrated problem solving skills

Demonstrated ability to work with geographically distributed virtual teams and to build relationships with internal and external organizations

Demonstrated time management and prioritization skills, and ability to manage expectations effectively when handling multiple assignments simultaneously with competing deadlines

Proven ability to learn new technologies as needed

Fluency in written and spoken English; comfortable relaying technical information to non-technical clients

Ability to multitask and maintain patience when faced with challenging situations

Ability to cover evening and weekend hours, as required

Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite