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mthree · 1 day ago

Incident Manager/ Production Support

Alpharetta, Georgia, United States

Full-time

Onsite

New Grad, Entry Level

$58K/yr - $58K/yr

mthreerecruitingportal is an investment bank focused on technology and offers a graduate program with extensive training and support. The Incident Manager / Production Support Analyst will be responsible for managing incidents, collaborating with teams globally, and ensuring operational stability through effective communication and crisis management.

Corporate TrainingInformation TechnologyTraining

No H1B

Responsibilities

Provide team coverage from 08:00 to 19:00 ET on a nine-hour shift basis, and periodic on-call coverage during bank holidays and weekends on a rotational basis

Collaborate with the rest of the team to manage calls that focus around assessing business impact and/or technical remediation

Ensure that all participating teams are focused on impact remediation and providing timely incident communications to relevant stakeholders

Advise and consult on processes related to Incident Management, Problem Management and Change Management, as well as the delivery of other ITSM services

Undertake post incident reviews, and follow up with necessary stakeholders to review lessons learned and drive change that will bring additional stability to the Firm

Qualification

Incident ManagementCrisis ManagementITIL IT Service ManagementTechnical TroubleshootingOrganizational SkillsAnalytical AbilityLearning EnthusiasmSituational AwarenessCommunication SkillsRelationship BuildingAdaptability

Required

Bachelor's degree in computer science or a related STEM subject (science, technology, engineering, math)

A GPA of 2.75 or higher

Communicate exceptionally in complex situations, in both verbal and written form, to all levels of the organization

Ability to drive your own learning, proactively identify gaps in understanding, and be open minded to feedback

Crisis management skills

Ability to facilitate conversations with large groups of geographically dispersed stakeholders

Ability to thrive and maintain calm in a variety of high-stress situations

Ability to translate technical incidents into business terms

Enthusiasm to learn new technologies, make new contacts and influence the way IT operates

Excellent organizational skills, with the capability to manage multiple tasks simultaneously

Proven troubleshooting skills including a strong sense of commitment and drive towards incident resolution

Ability to develop close relationships with executives, departments, and leadership teams

Understanding of the technology used in a large infrastructure environment would be advantageous (i.e. Linux, Networking, Servers, Databases, Web Infrastructure, Storage, Cyber)

Understanding of data center infrastructure (i.e. Power, Cooling, Racking) would be advantageous

Understanding of ITIL IT Service Management

The right to work without needing visa sponsorship

Applicants must be currently authorized to work in the United States on a full-time basis