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Visionworks of America · 3 days ago

Managed Vision Care - Billing Operations Assoc, Billing Operations

San Antonio, TX

Full-time

Hybrid

New Grad, Entry Level

$14.54/hr - $18.19/hr

0+ years exp

Visionworks of America is dedicated to providing accurate and timely billing services for vision care. The Billing Operations Associate will ensure compliance with billing regulations, process claims, and assist with customer account management.

Consumer GoodsFashionManufacturingProduct DesignRetail

Responsibilities

Prepare and submit clean claims to various insurance companies either electronically or by paper in accordance with specific payer guidelines and/or contract requirements

Analyze and correct first pass rejected claims for completeness and accuracy of information for second pass clean claim submission

Research and perform all primary and secondary billing claim status follow up activities for assigned insurance plans

Review, evaluate and process all claim appeals through resubmission to insurance carriers with complete and accurate supporting documentation required

Research and recommend any third party customer account adjustments and/or write-offs to Manager based upon collectability of account

Support and assist store associates with ensuring all proper customer demographic and authorizations are present for clean claim submittal to insurance carriers for accurate claims processing and payment

Recognize and report claims problems, errors, and discrepancies to management in order to proactively identify and effectively resolve billing trends in a timely manner

Generate and submit monthly patient balance due statements to customers as dictated by the explanation of benefits received from their insurance carrier

Qualification

Medical insurance billingMS ExcelMS Word10-Key by touchCustomer service focusCommunication skillsOrganizational skillsProblem-solving skills

Required

High School Diploma, GED, or equivalent work experience

Zero to one (1) years of experience in medical insurance claims billing preferred

Proficient in MS Excel and Word

10-Key by touch

Well-developed verbal, listening and phone communication skills

Good written communication skills with the ability to write routine correspondence

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to define problems, collect data, establish facts, and identify trends

Ability to exercise good judgment and escalate issues appropriately

Strong organizational skills and ability to execute manual detailed tasks

Strong customer service focus and commitment

Ability to establish and maintain effective working relationships within the team

Ability to work well with diverse personalities

Tactful, mature and flexible

Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis

Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures