Postman · 1 day ago
Senior Manager, Enterprise Customer Success
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$165K/yr - $200K/yr
8+ years expPostman is the world’s leading API platform, used by over 40 million developers and 500,000 organizations. They are seeking a Senior Manager for their Enterprise Customer Success team to lead high-priority accounts in the North America West region, ensuring operational excellence and driving customer value through effective team management and strategic account planning.
Developer APIsDeveloper ToolsEnterprise SoftwareSaaS
Responsibilities
Lead and coach a team of 6–8 Enterprise CSMs supporting high-priority customers across North America
Drive operational rigor across all core playbooks (Success Planning, Impact Reviews, Renewal Readiness) to ensure consistent, high-quality, outcome-focused engagements
Guide execution and performance through data-driven management, regular pipeline reviews, and targeted coaching on discovery, stakeholder alignment, and value articulation
Partner with Sales and Solutions leaders on account strategy, renewal forecasting, and joint customer planning
Reinforce accountability for key metrics including GRR, product adoption, and influenced expansion
Help CSMs anticipate renewal risks, identify opportunities to expand use cases, and get wider and higher in their accounts
Identify friction points, refine workflows, and improve team efficiency through process and tooling improvements
Run disciplined team cadences including 1:1s, forecast reviews, and regional syncs
Surface insights from customer engagements to inform case studies, product roadmap priorities, marketing campaigns, and digital CS programs
Support complex customer engagements directly when needed to model strategic account management and executive-level communication
Qualification
Required
8–10+ years of experience in customer success, account management, or consulting roles in SaaS or developer tools
5+ years of experience managing high-performing CS teams in enterprise or technical environments
Proven track record driving retention and growth across large, complex enterprise accounts
Strong coaching and operational leadership skills with a focus on clarity, accountability, and execution
Skilled at executive engagement and value storytelling that connects product adoption to measurable business outcomes
Experienced working in pod-based coverage models alongside AEs, SEs, and technical specialists
Operationally strong, fluent in Salesforce, Looker, Gong, Gainsight, and related GTM tools, with the ability to translate data into action
Technically fluent and comfortable discussing APIs, integrations, and developer workflows
Excellent communicator who builds alignment across CS, Sales, Product, and Marketing
Highly motivated, self-directed, and accountable for team performance and results
Benefits
Full medical coverage
Flexible PTO
Wellness reimbursement
Monthly lunch stipend
Wellness programs
Frequent and fascinating team-building events
Donation-matching program
Company
Postman
Postman is a software company that offers a platform for the users to design, develop, test, and organize custom APIs.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$433MKey Investors
Insight PartnersCRVNexus Venture Partners
2021-08-18Series D· $225M
2020-06-11Series C· $150M
2019-06-19Series B· $50M
Leadership Team
Abhinav Asthana
Founder and CEO
Abhijit Kane
Co-Founder
Recent News
2026-01-11
2026-01-09
2026-01-09
Company data provided by crunchbase