Helen Ross McNabb Center · 2 months ago
Sevier County Customer Service and Benefits Specialist
Sevierville, TN
Full-time
Onsite
New Grad, Entry Level
$16.61/hr - $16.61/hrHelen Ross McNabb Center is dedicated to making a difference in people's lives. They are seeking a Customer Service and Benefits Specialist who will be responsible for managing phone calls, scheduling appointments, and assisting with client benefits requirements in a supportive healthcare environment.
Health CareHospitalMedicalMental Health
Responsibilities
Provides daily response to all phone calls directed to Sevier County Outpatient Services, including providing messages/notes to nurses for calls related to medication questions, answering questions of next scheduled medication appointments, rescheduling medication appointments, and other related phone calls
Maintain schedule for all Sevier clinic staff and prescribers in order to ensure productivity standards are met
Provide reminder phone calls to all patients 24 hours prior to medication appointments
Assist staff to meet set productivity standards within compliance of HRMC policy and procedures
Maintain medical charts, send items to be scanned into Centricity to Medical Records at Children and Youth Center, as well as Adult Center
Complete all client benefits requirements at intake and overall make the intake process more efficient
Will manage Intake Log, Magellan Reporting, and Client Compliance
Will manage co pays with cash and credit cards
Will keep up with all pay sources to ensure they are current and correctly recorded in EMR
Will be up to date on CNF forms and send to scanning
Maintain schedule for all IST staff prescribers
Input/print out necessary information in EMR for scheduling purposes on a daily basis
Provide reminder phone call to client/family 24 hours prior to appointment on a daily basis
Maintain cancellation list for filling in appointment purposes and update daily
Discuss with the staff prescribers any time there is a change made to the schedule throughout the day
Will be in the reception area for the first appointment of the day and stay until the last appointment has left the area or as assigned by supervisor
Manage all phone calls and messages for scheduling, nurses, and staff psychiatrists
Answer all phone calls from 8AM to 5 PM (or as assigned) Monday- Friday
Correctly scribe and direct all messages to the necessary staff or extension as evidenced by no reported consumer/staff concerns in this area
Triage priority of all calls throughout the day
Completes benefits portion of intake process and manages Intake Log
Sends healthcare documents to be scanned by Medical Record staff at Children and Youth and Adult Center within two business days of receipt
Knowledgeable in HIM/Custodian of Record procedures and chart storage locations
Enters Health Care information related to reimbursement into the Centers database accurately and within two business days of receipt, i.e. (intake documents & information)
Demonstrates and maintains a positive work climate and the overall team effort of the program
Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes
Accepts additional assignments and/or changes in assignment and/or work
Promotes an environment in which cultural diversity and the customs, beliefs and values of the individual are respected
Maintains a professional appearance at all times
Responds professionally to those who enter the building, or calls into the Center
Qualification
Required
Previous experience working face to face with individuals in an office/clinic setting
High School diploma or equivalent degree or experience in the area of reception, administrative duties, scheduling responsibilities
Must be capable of assisting in utilizing non-violent methods of crisis intervention including Handle with Care. (training provided)
This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, and going down on knees, running, and walking
Must have the mental ability to exercise sound judgement under pressure
Must be able to handle frustrating or difficult clients and accommodate to ensure the best possible outcome
Must be able to lift up to 50 lbs
Company
Helen Ross McNabb Center
The McNabb Center is the region’s leading nonprofit provider of mental health, substance use, social and victim services.
Founded in 1948
1001-5000 employees
H1B Sponsorship
Helen Ross McNabb Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase