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Luminis Health · 2 months ago

Supervisor - Patient Access

Lanham, MD

Full-time

Onsite

Senior Level

$24.66/hr - $36.99/hr

5+ years exp

Luminis Health is seeking a Patient Access Supervisor responsible for supervising patient registration activities. The role involves guiding employees, ensuring registration accuracy, processing payroll, overseeing training initiatives, and maintaining staffing and scheduling to provide high-quality service for patients and customers.

Health CareMedicalNon Profit

Responsibilities

Supervises activities and personnel in all assigned Registration areas. Complies with all Federal and State laws and regulations. Creates new processes/procedures for standard work and ensures that existing departmental policies and procedures are complied with

Oversees orientation and training to new hires, completing necessary competency/orientation checklists. Responsible to assure that new employees are trained in all aspects of their job. Responsible for completing performance evaluations and corrective action plans, as assigned by the Director

Monitors and audits the accuracy of all information obtained by Registrars. Enforces that all registration documentation are being accurately collected

Responsible to assure a good working relationship with staff as well as fostering a close working relationship with the Care Management, Patient Financial Services, and the Medical Records department

Hands-on with the registration process and helps wherever the workload dictates

Responsible to keep superiors informed of all problems or unusual matters of significance. Responsible to keep staff informed of system changes or compliance issues through group meetings and/or communications

Submits bi-monthly progress reports to staff and provides direct follow-up with staff to ensure problem areas are appropriately addressed

Ensures adequate staffing and scheduling. Works with Director to evaluate staffing needs and appropriate recruitment requests. Prepares payroll for Director review and approval

Aligns daily work efforts to meet the annual goals of the department

Performs other job duties, as assigned by the Director of Patient Access

Qualification

Patient RegistrationData AnalysisEpic-EMRInsurance KnowledgeMedical TerminologyLEAN UnderstandingTyping Speed 50 WPMFederal Regulations KnowledgeState Regulations KnowledgeSupervisory SkillsCommunication Skills