ICE · 23 hours ago
Analyst, Enterprise Operations
Jacksonville, FL
Full-time
Onsite
Mid Level
3+ years expIntercontinental Exchange, Inc. provides 24x7 support for the organization’s Enterprise Applications and Offices. The Analyst in Enterprise Operations will be responsible for incident management, operational readiness, and process improvement to ensure effective handling of service outages and support the overall infrastructure health.
E-CommerceFashionJewelryMarketplace
Responsibilities
Incident Management
Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary
Problem Management
Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service
Operational Readiness for New Services
Completing checklists that support pre-production deployment of network services. This includes assurance that Enterprise Operations has updated management for all related application components and its dependencies, and the staff is capable of performing established recovery procedures
Change Management Planning and Configuration Implementation
Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Enterprise Operations and support for those implemented by other teams
Service Requests, Network Maintenance, and Operational Support
Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health
Process Improvement
Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service
Perform monitoring for new events to open incidents
Prepare documentation of runbooks
Coordinate with other teams on changes to production systems
Interact with Engineering, Development, and Business
Develop and propose solutions for the knowledge base
Understanding of process monitoring using monitoring solutions
Understand priority for high Severity incidents
Qualification
Required
Bachelor's Degree in Computer Engineering or related field. 3+ years or experience in lieu of educational credentials
Strong written and verbal communication
Familiarity with 365 Office Suite
Active Directory Administration Experience
Ability to troubleshoot IT/Application related issues
Ability to multitask and work independently on projects
Company
ICE
We are building the largest jewelry marketplace.
10001+ employees
H1B Sponsorship
ICE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
Polaris Partners
2017-12-07Acquired
2016-03-15Series Unknown
2015-07-01Seed· $2M
Leadership Team
Joseph Albert
Chief Technology Officer
David Farrell
Chief Operating Officer, ICE Futures U.S.
Recent News
Business News Americas
2025-12-18
Company data provided by crunchbase