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Sony Interactive Entertainment · 1 day ago

Director of Program Management, Commerce

San Diego, CA

Full-time

Hybrid

Director/Executive

$219K/yr - $328K/yr

12+ years exp

Sony Interactive Entertainment is a global leader in entertainment known for the PlayStation family of products and services. They are seeking a Director of Program Management to lead complex, cross-functional commerce programs, focusing on enhancing the end-to-end commerce experiences for players.

Consumer GoodsMusicVideo Games

Work & Life Balance

H1B Sponsor Likely

Responsibilities

Own the program lifecycle and business outcomes

Lead multiple, high‑visibility commerce programs from activation through value realization; establish the operating model, governance checkpoints, and reporting rhythm that keep teams aligned and unblocked

Translate strategy into clear outcomes and KPIs that ladder to platform‑level metrics. Build dashboards and review cadences that make progress and impact visible

Partner with Product & Analytics to run experimentation at scale (A/B and causal methods), define guardrails, and ensure trustworthy measurement that informs trade‑offs and sequencing

Orchestrate delivery across checkout, payments & risk/fraud, order & fulfillment, catalog, subscriptions/entitlements, promotions/pricing, and post‑purchase journeys

Ensure release readiness (E2E testing plans, operational runbooks, GTM comms, rollback paths) and land seasonal milestones without surprises

Manage programs with a a crisp 6‑week planning and delivery cadence with milestone health checks, decision logs, and change control

Maintain a living risk, issue, and dependency register with probability×impact assessment, owners, and time‑bound mitigations

Escalate early, frame options with data, and drive executive decisions that protect outcomes

Work horizontally across Mission Groups and external partners to rationalize roadmaps, surface cross‑program impacts, and sequence dependencies

Communicate clearly up, down, and across — concise status, decisions, and asks that accelerate teams

Qualification

E-commerce program managementData-driven deliveryProgram governanceCross-functional leadershipPayments systemsSubscription platformsExperimentation platformsRisk managementChange managementCommunication

Required

12+ years leading large-scale e-commerce/platform or payments programs in consumer tech, gaming, or marketplace environments; 5+ years managing program managers

Track record shipping multi-quarter initiatives across web/mobile/console with complex systems (payments, tax, fraud, identity, entitlements, OMS)

Deep fluency in data-driven delivery: setting outcome metrics/KPIs, building trustworthy measurement, and using experiments/observability to steer

Mastery of program governance in hybrid Agile/Waterfall contexts: scope control, release orchestration, RACI, change management, and portfolio alignment

Excellent cross-functional leadership and executive communication; comfortable making and explaining trade-offs in ambiguous, high-stakes settings

Preferred

global payments and compliance (e.g., SCA/3DS, PCI)

subscription platforms

experimentation platforms

commerce primitives/microservices

new country launch operations

Benefits

Medical

Dental

Vision

Matching 401(k)

Paid time off

Wellness program

Coveted employee discounts for Sony products

Bonus package

Company

Sony Interactive Entertainment

Sony Interactive Entertainment is responsible for the PlayStation brand and family of products and services.

Founded in 1993

San Mateo, California, USA

10001+ employees

https://www.sie.com

H1B Sponsorship

Sony Interactive Entertainment has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (290)

2024 (258)

2023 (208)

2022 (279)

2021 (210)

2020 (213)