Summer Classics · 2 months ago
CRM and Analytics Product Manager (100% On-Site in Pelham, AL)
Pelham, AL, US
Full-time
Onsite
Mid Level
4+ years expSummer Classics is a family-owned and operated company known for its luxury furniture and accessories. They are seeking a CRM and Analytics Product Manager to own CRM administration and lead business analytics initiatives, guiding the vision and roadmap for the CRM platform while ensuring user adoption and seamless integration across systems.
FurnitureManufacturingRetailWholesale
Responsibilities
Partners with the business stakeholders/users to understand their needs and help the CRM become the valued solution by designing and developing business process work flows and solution
Define CRM vision, strategy and roadmap in alignment with the business objectives working with CIO
Drive users adoption of CRM through training, support, and change management initiatives
Ensure CRM and related business systems support end-to-end business processes to deliver a seamless user experience by building integrations between the systems
Perform system monitoring, audits and health checks to ensure uptime, performance and compliance
Stay current on the CRM platform updates and implement new features
Promote best practices for CRM usage, governance and be the ambassador in driving the adoption across the organization
Lead the collection, validation and analysis of data across ERP, CRM, POS, e-com, and other business systems
Lead the development and maintenance of advanced dashboards, scorecards, and performance reports for the business by partnering with the business leaders
Support advanced analytics implementation using Machine Learning and AI in the areas of forecasting, sales enablement, pipeline analysis, business process improvements, etc
Ensure ongoing evolution of innovation and change in customer and business analytics systems
Other duties as assigned
Qualification
Required
Bachelor's degree in Information Systems, Business Analytics, or 4+ years of related experience
Proven experience with CRM administration and development, including business process workflows, integrations, and system support
Strong technical knowledge of APIs, middleware (iPaaS), system integrations, and data management best practices
Proficiency in reporting and analytics tools (Power BI) and experience with data warehouses/lakes (Snowflake)
Skilled in gathering requirements, writing user stories, managing product backlogs, and leading projects
Strong analytical, problem-solving, and business analysis abilities; able to translate complex concepts into actionable insights
Excellent communication and interpersonal skills, with the ability to train users and work effectively across varying technical skill levels
Highly accurate, detail-oriented, and able to meet deadlines in a fast-paced environment
Proficiency in Microsoft Office Suite (including Excel)
Preferred
CSS
HTML
query writing
Benefits
Comprehensive health, dental, and vision plans
401(k) with match after 12 months
Employee Assistance Program and Chaplain Services for emotional and mental well-being
Paid benefit time off, including sick, vacation, parental, and holidays
Generous discounts on our exceptional products
Company
Summer Classics
Summer Classics specializes in the design and manufacture of luxury outdoor furniture.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bew White
President & CEO
Recent News
2025-11-25
2025-08-13
Designers Today
2025-07-31
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