Mister Sparky Electric · 4 months ago
Contact Center Customer Service Representative - Nights and Weekends
Lowell, AR 72745
Full-time
Onsite
New Grad, Entry LevelMister Sparky Electric is seeking a Customer Service Representative to join their Customer Care Department in Lowell, AR. The role involves supporting daily operations in a fast-paced contact center environment by interacting with customers and ensuring appointments are scheduled and confirmed.
Commercial
Responsibilities
Answer incoming calls and assist customers with scheduling, rescheduling, and general inquiries
Ensure all daily appointments are properly scheduled and confirmed
Communicate clearly with service technicians, dispatchers, operations managers, and fellow CSRs
Resolve customer concerns professionally and escalate issues when necessary
Accurately enter and update information in dispatching/scheduling software
Manage multiple tasks and stay organized in a busy, fast-paced environment
Qualification
Required
Strong verbal and written communication skills
Basic computer skills and ability to learn new software (training provided)
Excellent attention to detail and time management
Friendly, dependable, and team-oriented attitude
Reliable attendance and punctuality
Ability to work nights, weekends, and holidays as required
Must pass a background check and drug screening
Preferred
Previous experience in customer service, dispatch, or call center roles
Familiarity with dispatch or scheduling software (e.g., ServiceTitan or similar)
Experience working in a fast-paced, high-call-volume environment
Benefits
401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Company
Mister Sparky Electric
Whether your plan is to start an electrical service business, grow or sell, when you join our family of brands, you will not be alone.You will be part of a nationwide network of residential service contractors.
Founded in 1998
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-02-21Acquired
Leadership Team
John Rossi
Chief Operating Officer
Company data provided by crunchbase