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Academic Programs International (API) · 3 months ago

Senior Director of Student Financial Services

West Lake Hills,TX,US

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Academic Programs International (API) is seeking an experienced Senior Director of Student Financial Services to provide leadership and management for various student financial operations. This role involves overseeing billing, collections, financial aid, scholarships, visa, and enrollment processes while driving continuous improvement within the organization.

Education

Responsibilities

Serves as an information resource to students, potential students, and their families; explains the policies and procedures involved in applying for financial aid and/or scholarships, and visas as well as those that apply to student/school billing and collections

Must possess the ability to supervise staff and communicate effectively with a variety of departments

Must possess a working knowledge of Federal guidelines, student aid processing, student visa processing, and scholarship processing

The Director will report directly to the Vice President of A & C, Visas and SFS

Responds to email or phone calls from applicants regarding status of application as it relates to financial aid, scholarships, or visa

The Director plans and implements services that reflect maintenance of various forms and documents

The Director will direct and oversee the creation and the functioning of various applications within our technology platform

Monitors financial aid and/or scholarship accounts on a continuing basis; ensure compliance with scholarship requirements

Research, creates, recommends, and implements policies to enhance the overall operations; provides strategic long-term direction

Develops a full-service department that ensures various counseling of students/families to improve yield

Establishes an environment that emphasizes excellent customer service and team building

Coordinates with cross-functional departments, as appropriate, to forge more seamless retention processes and communications for/to students

Qualification

Supervision experienceData analysisFinancial aid operationsVisa processingScholarship processingTeam buildingHigh ethical standardsOrganizational skillsEffective communicationInterpersonal skills

Required

MUST reside in the Austin, Texas metropolitan area

Demonstrated Supervision experience of full-time employees

Experience in analyzing and reporting data

Excellent team building and organizational skills; ability to lead teams and work in cross-functional settings

Demonstrated ability to create effective workflow processes

Exceptional communication skills, both verbally and in writing

Must hold high ethical standards

Strong interpersonal skills

Works well under pressure: Has a patient and calm approach when managing multiple projects or tasks

Bachelor's degree plus a minimum of five years of progressively increasing professional responsibilities in higher education, visa, scholarship, and student financial aid operations, preferably as director or an assistant or associate director level

Must have demonstrable experience of holding a high level of confidentiality

Three years of successful supervisory experience of full-time professional and/or clerical staff