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Jack Henry · 2 months ago

Applications Trainer - Knowledge Enablement

USA

Full-time

Hybrid

Mid Level

$50K/yr - $70K/yr

4+ years exp

Jack Henry & Associates is a technology company focused on transforming financial services for community banks and credit unions. The Applications Trainer will design and deliver software training courses to customers and employees, acting as a continuous resource throughout their learning journey. This role requires preparing training materials, customizing curriculum, and maintaining software for training purposes, with flexibility to work remotely within a designated radius of various office locations.

BankingEnterprise SoftwareFinancial Services

Responsibilities

Designs and delivers software and service training courses or workshops

Creates, designs, and customizes curriculum and procedures for each customer situation, and may consult with the customer for appropriate customization

Spends time preparing selected training materials and environment for use during live and web-based training sessions

Tests and maintains software for training purposes

Provides customer follow-up during training

Acts as knowledge contact for customers during project

Makes changes to curriculum based on customer feedback and needs assessment

Assesses the quality of training formats and/or procedures

Seeks increased knowledge of features and functions of products and services

Increases knowledge of current training techniques and practices

Keeps current on product changes, upgrades, and industry trends

Prioritizes tasks and documents problems

May participate in user conferences

Supports, trains, and assists less experienced peers

May perform other job duties as assigned

Qualification

Software applications trainingEducational designTraining certificationFinancial industry knowledgeJack Henry products knowledgeMicrosoft OfficeDigital training toolsPublic speakingCustomer interactionProject managementCommunication

Required

4 years of experience in software applications training or educational design

Ability to travel 35% of the time

Preferred

Associate's degree preferred

Training certification preferred

Has a wide range of experience and able to resolve complex issues

Works on complex and diverse projects

Analysis requires an in-depth evaluation of variable factors

Exercises good judgment in selecting methods, techniques and evaluation criteria for obtaining solutions

Excellent knowledge of the financial industry

Excellent knowledge of Jack Henry products

Excellent knowledge of Microsoft Office, digital-based training tools, and a tutorial building software

Able to design and deliver software applications training

Able to meet aggressive deadlines

Strong communication, customer interaction, project management, and public speaking skills

Benefits

Comprehensive benefits designed to support your physical, mental, and financial health

Company

Jack Henry

Glassdoor3.8

Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.

Founded in 1976

Monett, Missouri, USA

5001-10000 employees