Catholic Charities of the Diocese of Rochester · 2 months ago
PROGRAM MANAGER, UPWARD MOBILITY MENTOR PROGRAM
Rochester,NY,US
Full-time
Onsite
Mid, Senior Level
$62K/yr - $65K/yr
3+ years expCatholic Charities of the Diocese of Rochester is a regional agency that has been serving the community for over 100 years. They are seeking a Program Manager for the Upward Mobility Mentor Program, which aims to help low-income families achieve long-term economic self-sufficiency through individualized coaching and support. The Program Manager will supervise a team of Mobility Mentors and ensure the effective implementation of the EMPath Mobility Mentoring model.
Government Administration
Responsibilities
Supervise a team of Mobility Mentors, providing day-to-day support, professional coaching, and performance management
Lead hiring, onboarding, and staff development efforts to ensure staff are well-prepared, trained, and aligned with program values and expectations
Model and foster a culturally responsive, trauma-informed, and strengths-based coaching culture
Work in close coordination with the Program Management Team to ensure consistency in staff support and coaching practices across teams
Ensure high-fidelity implementation of the EMPath Mobility Mentoring model within assigned team
Guide staff in developing and maintaining effective 1:1 mentoring relationships, supporting participants as they define and work toward self-sufficiency goals across multiple life domains
Provide guidance and support in crisis situations, complex case decision-making, and coordination of services
Monitor participant progress and program adherence through regular case reviews and individual staff supervision
Lead team efforts to recruit, enroll, and retain eligible participants, with a focus on meeting ambitious enrollment targets in under-resourced communities
Collaborate with referral sources and internal/external partners to improve recruitment strategies and participant engagement
Contribute to community outreach efforts in partnership with agency marketing and development teams
Conduct regular case audits and file reviews in partnership with the Program Management Team to ensure service quality and model fidelity
Utilize operations data provided by the Program’s Data Specialist to identify team and individual-level performance trends as well as participant outcomes data to inform continuous improvement efforts
Manage the financial assistance process for assigned team, including approvals and disbursement tracking, ensuring participant needs are met and funder targets achieved
Monitor the completeness, quality, and timeliness of case documentation in compliance with funder and agency standards
Cultivate relationships with key community providers to expand participants’ access to quality services aligned with their individual goals
Support Mobility Mentors in building effective resource navigation and advocacy skills
Monitor resource gaps and emerging needs across participant cases and advocate for relevant partnerships or improvements
Contribute to the design of group workshops or enrichment activities by sourcing guest facilitators and community resources
Actively collaborate with the Director, and the CCFCS Program Management Team as well with the Initiative’s other provider agency teams, and other stakeholders within the Initiative’s collaborative to ensure alignment in service delivery, recruitment, and quality assurance
Participate in leadership and team planning meetings, contributing insights and feedback to support program evolution
Share and implement best practices in coaching, participant engagement, and resource utilization across both teams
Qualification
Required
Bachelor's degree in Social Work, Human Services, or a related field required
Minimum three years of professional experience in the human services field with a demonstrated record of programmatic or organizational success
Experience supervising staff or managing a human services program serving low-income or vulnerable populations is highly preferred
Preferred
Master's degree preferred
Experience supervising staff or managing a human services program serving low-income or vulnerable populations is highly preferred
Benefits
Competitive salary and 403b retirement plan
Generous time off package and work-life balance
Comprehensive benefits package
Supportive and collaborative environment
Opportunities for growth and development
Intrinsic reward of truly making a difference in people's lives
Company
Catholic Charities of the Diocese of Rochester
Inspired by the Gospel and rooted in Catholic Social Teaching, we’re on a mission to build a just and compassionate society to advance the dignity of all people.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase