Surgical Instrument Service Company (SIS) · 3 months ago
Onsite Tech
Remote Worker - N/A
Full-time
Onsite
New Grad, Entry LevelSurgical Instrument Service Company (SIS) is seeking an Onsite Tech to perform essential repairs and maintenance on medical instrumentation. The role involves interacting with hospital personnel, maintaining service logs, and ensuring customer satisfaction through quality service.
Assistive TechnologyHealth CareMedicalMedical Device
Responsibilities
Sharpen, straighten, align, refurbish, recondition, repair, replace missing or worn parts of customer instrumentation according to industry best practices and company guidelines
Repair, calibrate, refurbish all general and specialty instrumentation and various other medical equipment as is customary to repair in a mobile unit, and forward other equipment to designated service location
Ensure all information provided to home office is correct and accurately recorded, including purchase order numbers where appropriate
Interact with hospital personnel in a professional and timely manner regarding repairs and upkeep of instrumentation to ensure customer service satisfaction
Generate and distribute paperwork to customers such as invoices, tray requests, tray rotation, and other documentation as required by SIS or the customer
Maintain a master tray list for each customer including service dates
Maintain mobile repair lab inventory and supply levels, ensure periodic maintenance/repair of vehicle, and maintain all service logs according to SIS SOP for Instrument Care Units
Adhere to hospital criteria, products, special contract terms, etc
Identify areas of improvement regarding quality issues, and offer solutions
Actively participate in continued education and training
Qualification
Required
Acute attention to detail and aptitude for analyzing and solving problems
Ability to work in a fast-paced environment while keeping safety and service paramount
Must be able to pass DOT medical exam and have an acceptable driving record
Maintain a professional demeanor
Basic computer skills
Ability to read, write, speak, and understand English
Capable of standing/being on feet majority of the day
Capable of occasionally lifting items up to 50 pounds
Preferred
Relevant experience preferred
Company
Surgical Instrument Service Company (SIS)
For over 53 years, SIS has been providing superior services to healthcare facilities across the country.
Founded in 1971
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brad Turnmire
Chief Operating Officer
Company data provided by crunchbase